Engineering Manager Platform Engineering

Freshworks is looking for an exceptional tech-forward Engineering Manager Platform Engineering to lead scale and inspire a world-class team building our foundational SaaS ecosystem. This is a crucial techno-managerial role requiring a masterly balance of deep architectural authority execution excellence and empathetic people leadership.

In this role you will lead the engineering vision for core platform capabilities that act as the backbone of all Freshworks products globally. Your teams charter spans high-velocity internet-scale domains including data entity platforms distributed entity stores workflow-as-a-service platform automations unified search knowledge bases omnichannel communication engines business foundations and global data governance. If you are passionate about multi-tenant architectures cloud-native infrastructure and transforming talented engineers into elite technical leaders this platform-wide mandate is built for you.

1. Roles & Responsibilities (R&R)

• Architectural Oversight & Technical Standards: Own the technical architecture drive high-level design choices and confidently shoulder critical technical decisions. Establish and enforce engineering practices that guarantee 99.99% reliability and extensible code.

• Balanced Product Delivery: Strategically prioritize roadmap and ship platform features while systematically reducing architectural debt. Maximize engineering efficiency without compromising long-term technical depth.

• People Engineering & Mentorship: Actively manage coach and elevate a talented team of engineers. Own their career paths deliver continuous feedback lead performance review cycles and implement professional growth plans to align individual career aspirations with organizational success.

• Pod Culture & Morale: Cultivate a high-accountability low-friction team environment. Act as a servant leader by aggressively unblocking your engineers resolving technical gridlocks and maintaining stellar team morale.

• Cross-Functional & Stakeholder Synergy: Partner fluidly with product managers UX designers QA squads and customer support channels to map requirements triage infrastructure issues and drive platform-wide initiatives to resolution.

• Talent Acquisition & Scaling: Act as a core hiring champion in partnership with Talent Acquisition to actively source screen interview and onboard top-tier engineering talent to fuel your teams expansion.

• Process Optimization: Continuously optimize your pods developer velocity and output by investing heavily in cutting-edge tech stacks automated testing and seamless CI/CD delivery pipelines.

2. Impact You Can Create

• Define Internet-Scale Foundations: Your teams output will directly power millions of concurrent global transactions ensuring Freshworks foundational services remain blazing-fast secure and fault-tolerant.

• Accelerate Global Enterprise SaaS: By engineering core services like workflow-as-a-service and unified search you will provide the modular building blocks that allow other product lines to ship features at breakneck speed.

• Shape Engineering Legacies: You will have a profound cultural impact by mentoring promising junior and mid-level developers instilling clean code ethics and turning them into the next generation of Freshworks technical anchors.

Qualifications :

3. Skills

• Platform Thinking & System Architecture: Deep familiarity with building cloud-native multi-tenant distributed systems capable of handling massive throughput and strict data governance.

• Polyglot Technical Leadership: Exceptional capability to grasp evaluate and advise across diverse tech stacks and programming paradigms picking the right tool for the structural challenge at hand.

• Empathetic Leadership & Performance Management: Proven capability to run objective annual evaluations manage performance metrics handle interpersonal team dynamics and inspire technical professionals.

• Executive Communication: High proficiency in translating complex architectural roadmaps infrastructure failures or technical progress into crisp business-oriented updates for cross-functional stakeholders.

4. Qualifications

• Total Experience Baseline: A minimum of 10 years of professional software development experience within a commercial product-led software environment.

• Hands-on Craft Heritage: At least 6 years of proven track record as an individual contributor (IC) focusing on Object-Oriented software design and distributed systems infrastructure.

• Management Credentials: A minimum of 3 years of experience explicitly managing mentoring and scaling high-performing agile engineering teams.

• SaaS Acumen: Documented experience designing and operating web-scale platform systems APIs microservices or foundational infrastructure services.

• Academic Threshold: Bachelors Degree in Computer Science Information Technology Engineering or equivalent operational experience.

Additional Information :

At Freshworks we have fostered an environment that enables everyone to find their true potential purpose and passion welcoming colleagues of all backgrounds genders sexual orientations religions and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant richer environment that boosts the goals of our employees communities and business. Fresh vision. Real impact. Come build it with us.

Remote Work :

No

Employment Type :

Full-time