Delivery Manager

Heaptrace

Job Location:

Pune - India

Monthly Salary: Not Disclosed

Posted on: 9 days ago

Vacancies: 1 Vacancy

Job Summary

Lead Delivery Manager

Experience: 812 Years

Working Hours: Overlap with US & UK time zones

About the Role:

Were looking for a Lead Delivery Manager who thrives at the intersection of execution client

partnership and growth. This is a delivery-first leadership role where youll own outcomes

across multiple client engagements while shaping long-term relationships and expanding

accounts. You wont just ensure projects are deliveredyoull own client success drive team

performance and influence revenue growth.

What Youll Own

1. End-to-End Delivery Excellence

Own 45 concurrent client engagements ensuring on-time high-quality delivery
Drive execution across the full software development lifecycle (SDLC) Proactively identify risks resolve blockers and ensure predictable delivery

2. Client Leadership & Stakeholder Management

Act as the primary point of contact for US/UK stakeholders
Build trusted advisor relationships with client leadership
Own communication expectations and escalation management
Define and managed SLAs/KPIs to ensure predictable delivery and client satisfaction

3. Team Leadership & Scale

Lead and manage a team of 3040 engineers and delivery professionals.
Drive utilization performance and career development.
Partner with hiring teams to build and scale high-performing squads.

4. Account Growth & Commercial Ownership

Identify and drive upsell and cross-sell opportunities within existing accounts
Contribute to revenue growth and account expansion strategy
Ensure accurate invoicing and alignment with contractual milestones

5. Technical Oversight

Provide architectural level guidance (non-coding review-driven role)
Ensure technical quality scalability and alignment with client needs
Partner closely with engineering leads on key technical decisions

What Success Looks Like (First 612 Months)

Projects consistently delivered on time with high client satisfaction
Strong client trust leading to repeat business or expanded scope
High team utilization and engagement with low delivery friction
Tangible revenue growth within existing accounts

What Were Looking For

812 years of experience in IT services / delivery management
Proven track record managing multiple projects and large teams
Strong client-facing experience with global stakeholders (US/UK preferred)
Solid understanding of SDLC and engineering delivery models
Experience in resource planning team scaling and performance management
Exposure to account growth revenue ownership or pre-sales support is a strong plus

Key Strengths for This Role

You are ownership-driven and comfortable being accountable for outcomes
You can balance delivery rigor with client empathy
Youre commercially aware and can spot growth opportunities naturally
You bring structure to ambiguity and thrive in fast-paced environments

Required Experience:

Manager

Lead Delivery ManagerExperience: 812 YearsWorking Hours: Overlap with US & UK time zonesAbout the Role:Were looking for a Lead Delivery Manager who thrives at the intersection of execution clientpartnership and growth. This is a delivery-first leadership role where youll own outcomesacross multiple ...