Capability Building Manager

Job Description Summary

Job Description

Location Mumbai

Key Responsibilities:

Below accountabilities cover a general capability building lead role for function specific role adapt accordingly

1. Country Capability building strategy deployment & execution

Aligned with global strategy localize and deploy industry leading capabilities programs/curricula across the 4 key functions (Marketing Sales V&A Medical Affairs) in partnership with respective functional heads to optimize capability excellence agility and knowledge retention to enable the organization to be future ready

Drive performance improvement through learning experiences that deliver measurable business impact

Lead the deployment/execution of the country capability strategy and 1224 month roadmap for the assigned functional audiences in partnership with respective functional leads (that remain responsible for building the capability strategy) and aligned with global International priorities and frameworks (e.g. ICE IMAX DAP new engagement models) and International unit learning council direction.

Translate global functional strategy and frameworks and country business priorities into clear role-based capability building requirements. Partner with Therapy Area Heads and functional leads to align/orchestrate capability development to enable business priorities.

Deliver and coordinate function agnostic capabilities (e.g. AI upskilling storytelling etc.)

Conduct trainings / ensure trainings are delivered and monitor the KPIs.

2. Capability Needs Assessment & Prioritization

Continuously assess country specific capability gaps across 4 key functions (Marketing Sales Medical Affairs and V&A) by building on assessment insights performance signals functional stakeholder inputs internal and/or external benchmarks and in alignment with International Unit Learning Council strategy and priorities (P&O/T&D) and to enable country business priorities

Prioritise and Orchestrate capability building needs and programs curricula deployment across initiatives and functions to avoid duplication learner audience overload and fragmented training approach. Ensure best practices sharing across teams within and across local teams.

Ensure capability building focus is synchronized around country business strategic moments (e.g. launches commercial cycles program go live etc.).

Execute external trends landscape overview for Marketing Sales V&A Medical Affairs capabilities.

Localize and deploy Marketing Sales MA V&A training/curricula which has been globally developed (CLS C&MA IMACE GMA V&A Access Excellence) reviewed and approved by local functional leaders (country leads remain accountable to review and approve the content)

3. Capability Framework & Standards

Operationalize and assure adherence to country capability standards; monitor effectiveness and recommend enhancements to the Capability Head based on insights.

Advance existing capabilities by partnering with Technology teams to incorporate global platform user skillset within country teams

Support change management capability needs and adoption of new technology

4. Curriculum Governance Localization & Deployment

Manage end-to-end learning journeys (onboarding core advanced) for the functional audience; set standards and design principles

Localize and deploy global / International curricula and industry leading programs ensuring country relevance without reinventing content.

Coordinate country rollout and timing of curricula in line with business priorities and change capacity.

Monitor program/curricula adoption & effectiveness to report to respective functional heads

Ensure trainings are delivered monitoring and checking KPIs conducting trainings where applicable.

5. Enablement Beyond Training

Ensure capability building goes beyond formal training to include enablement reinforcement coaching support best practice sharing and communities of practice.

Embed capabilities into country routines and ways of working (planning commercial and functional cycles governance functional forums).

Support functional leaders in role modelling and reinforcing new capabilities.

6. Adoption Effectiveness & Continuous Improvement

Monitor capability building adoption and effectiveness at country level using feedback behavioral indicators and performance signals.

Adjust the capability roadmap and learning journeys based on insights and evolving business needs in partnership with respective country functional leads

Continuously assess the capability building activities to retire low value or redundant activities and to maintain a focused on high impact activities.

7. Stakeholder Partnership & Governance

Partner closely with country functional leadership (Marketing / Sales / V&A / Medical) to ensure capabilities are business and functional relevant adopted and sustained.

Work with Customer Excellence DAP Integrated Insights Field Excellence and global functional CoE to align capability needs with process and tool changes.

Maintain effective partnerships with external vendors for training deployment and/or delivery

Ensure efficient budget mgmt & vendor selection aligned with Intl Learning Council guidance and shared strategic goals

Vendors operational management to support Sales Marketing MA and V&A programs/curricula delivery

Education:

Bachelors degree in business science or related field

Advance degree preferred

Languages:

English

Essential Requirements:

Relevant Experience

710 years in capability building learning or transformation roles

Experience in pharmaceutical healthcare or complex regulated environments.

Proven country level execution of global strategies and organizing scalable workshops trainings

Desirable Requirements:

• Experience in sales marketing medical or value & access

• Capability needs assessment and learning journey design.

• Localization and deployment of global curricula.

• Stakeholder partnership across commercial and medical functions.

• Learning effectiveness measurement and continuous improvement.

• Strong execution and orchestration skills.

• Ability to influence without direct authority.

• Structured outcome focused ethical and pragmatic mindset.

• Comfort operating in matrix and governance driven environments.

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