Calypso Production Support Analyst
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Job Summary
Job Title: Production Support Analyst
Location: Gurgaon
Department: IT / Capital Markets / Production Support
Reports To: Delivery Manager
Job Summary
We are looking for a Production Support Analyst with 10 Years of experience to provide L1/L2 support for Calypso versions 16.1 onwards ideally with Calypso V17 / v18. The role involves monitoring production systems resolving incidents supporting business operations and ensuring smooth functioning of trade lifecycle and related processes within SLA timelines.
Key Responsibilities
Provide L1/L2 production support for Calypso applications
Monitor daily batch processes end-of-day (EOD) runs and system performance
Troubleshoot and resolve incidents tickets and production issues within SLA timelines
Analyze logs identify root causes and deliver quick resolutions or workarounds
Coordinate with business users developers and upstream/downstream systems
Support key Calypso modules including:
o
Front Office (FO)
o
Back Office (BO)
o
Risk & Reporting
Manage interfaces data feeds and trade lifecycle-related issues
Participate in release deployments validation activities and health checks
Document recurring issues and contribute to knowledge base and SOPs
Ensure adherence to change management and incident management processes
Required Skills
Basic understanding of Calypso System
Knowledge of financial markets (Derivatives Fixed Income FX etc.)
Familiarity with Unix/Linux commands and basic scripting
Basic knowledge of SQL and database queries (Oracle preferred)
Understanding of trade lifecycle and risk concepts
Strong analytical and problem-solving skills
Good communication and stakeholder management abilities
Preferred Skills
Exposure to Calypso modules such as Trade capture Market Data Static Data or Workflow
Knowledge of ITIL processes (Incident Change Problem Management)
Experience with scheduling monitoring or ticketing tools (e.g. ServiceNow JIRA)
Experience & Qualifications
10 years of experience in Production Support or Capital Markets Support
Job Title: Production Support Analyst
Location: Gurgaon
Department: IT / Capital Markets / Production Support
Reports To: Delivery Manager
Job Summary
We are looking for a Production Support Analyst with 10 Years of experience to provide L1/L2 support for Calypso versions 16.1 onwards ideally with Calypso V17 / v18. The role involves monitoring production systems resolving incidents supporting business operations and ensuring smooth functioning of trade lifecycle and related processes within SLA timelines.
Key Responsibilities
Provide L1/L2 production support for Calypso applications
Monitor daily batch processes end-of-day (EOD) runs and system performance
Troubleshoot and resolve incidents tickets and production issues within SLA timelines
Analyze logs identify root causes and deliver quick resolutions or workarounds
Coordinate with business users developers and upstream/downstream systems
Support key Calypso modules including:
o
Front Office (FO)
o
Back Office (BO)
o
Risk & Reporting
Manage interfaces data feeds and trade lifecycle-related issues
Participate in release deployments validation activities and health checks
Document recurring issues and contribute to knowledge base and SOPs
Ensure adherence to change management and incident management processes
Required Skills
Basic understanding of Calypso System
Knowledge of financial markets (Derivatives Fixed Income FX etc.)
Familiarity with Unix/Linux commands and basic scripting
Basic knowledge of SQL and database queries (Oracle preferred)
Understanding of trade lifecycle and risk concepts
Strong analytical and problem-solving skills
Good communication and stakeholder management abilities
Preferred Skills
Exposure to Calypso modules such as Trade capture Market Data Static Data or Workflow
Knowledge of ITIL processes (Incident Change Problem Management)
Experience with scheduling monitoring or ticketing tools (e.g. ServiceNow JIRA)
Experience & Qualifications
10 years of experience in Production Support or Capital Markets Support
