Sr. Support Analyst, Fund Ops IT, Information Technology (Multinational Institutional Brokerage and Investment Services)

Key Areas of Responsibilities

• End to end delivery of software changes from requirement inception to production rollout.

• Rotation to perform production support tasks including but not limited to listed below.

• Monitoring production environment and act on production incidents

• Work on Service Request Fulfillment Incident Management Problem Management and Change Management.

• Manage weekend events like software releases BCP testing exchange rehearsal etc.

• Status reporting on Health Checks Changes Incidents Capacity and Performance.

• Documentation of Application Knowledgebase Process.

• Make monitoring tool changes aligned with changing requirements or gaps observed/reported.

• Proactively highlight risk any observed and suggest ways to mitigate impact.

• Suggest new ideas for Automation and be able to implement automation ideas.

Requirements

• Computer Science or equivalent degree

• 6 to 9 years Support experience in an Investment Banking or Financial Domain Must Have

• Be proficient in at least one of these common programming languages: Java C# C Typescript Python Shell scripting PowerShell Must Have

• Strong in SQL Linux Scripting using Bash / Have

• Familiar with DevOps stacks like Git Bamboo Jenkins Docker Kubernetes.

• Strong understanding in entire software lifecycle from development to production support

• 5 years of experience in managing multiple applications which include in-house developed or vendor based applications.

• Strong problem-solving and analytical skills.

• Strong desire to learn new technologies and equities trading workflow.

• Open-minded to adopt and propose best practice.

Required Skills:

Production SupportApplication SupportJavaC#CTypescriptPythonShell ScriptingPower Shell