Assistant Manager Process Excellence

Service Excellence

Role title

Assistant Manager /Deputy Manager Service Excellence

Job Summary

Global Delivery Services (GDS) is a driving force behind EYs globalization currently incorporating Procurement Talent Finance and Accounting IT Risk management Talent Creative Agency Learning Solutions and Program Execution Services it aims to achieve effectiveness and efficiency in order to provide sustainable value and is at the core of EYs most notable transformation projects.

Position Details:

Job Title : Assistant Manager /Deputy Manager

Accountabilities

• Assess identify and drive process improvements usingLean Six Sigma (LSS) emerging technologies and relevant external ecosystems.
• Conceptualise and deliver endtoend digital transformation initiatives including:

• Business requirement gathering and stakeholder alignment
• Process assessment and solution design
• Development of clear business cases
• Scope definition and implementation ownership
• Validation of outcomes against predefined acceptance criteria

• Drive innovation-led digital transformation to simplify processes reduce cost and improve cycle time.
• Evaluate available digital and automation solutions and recommend fitforpurpose scalable solutions aligned to business priorities.
• Identify trends variations and inefficiencies to establish a robust continuous improvement and monitoring framework.
• Support enterprise operational efficiency initiatives with a clear focus on value delivery and customer impact.
• Take endtoend ownership of change and transformation initiatives from opportunity identification through structured governance to delivery.
• Independently create value for internal and external stakeholders by applying strong process improvement project management and change management expertise.
• Manage and influence business stakeholders across multiple levels building strong and effective working relationships.
• Collaborate as a team member to ensure seamless delivery of internal projects and programmes.

Required experience:

• 58 years of total professional experience with strong handson expertise in project management and change management.
• Demonstrated experience in managing or supporting workstreams within largescale transformation initiatives.
• Proven exposure to driving a quality and continuous improvement culture within an organization.
• Lean Six Sigma Green Belt (mandatory); Black Belt preferred with the ability to mentor teams and drive breakthrough improvements.
• Preferred experience working on clientfacing engagements with large global organizations.
• Ideal background includes experience in Big 4 firms global management consulting organizations or bluechip enterprises (e.g. Accenture IBM) with an appropriate consulting or transformation focus.

Competencies/ skills

• Strong knowledge of Business Process Reengineering Lean Six Sigma (DMAIC) and Project Management including practical application of relevant tools and methodologies.
• Proven experience in mentoring teams and managing endtoend improvement projects from initiation through review and closure.
• Strong facilitation and training capability with experience conducting Green Belt and Six Sigma awareness programs.
• Excellent communication and interpersonal skills with the ability to influence delivery teams and lead consultative engagements.
• Assertive and confident professional with a strong orientation toward statistical analysis collaboration and leading crossfunctional teams without direct reporting authority.
• Advanced capability in data analysis and visualisation enabling factbased discussions and stakeholder alignment on improvement actions.
• Ability to work closely with service delivery teams to drive operational excellence across quality delivery and productivity metrics.
• Handson experience in continuous improvement initiatives (e.g. Kaizen) and other quality programs to embed and sustain a qualitydriven culture.
• Ability to conceptualise design and develop quality and process improvement training modules aligned to business needs.

Other skills

• Exposure to Robotic Process Automation (RPA) and other digital transformation tools will be an added advantage.
• Experience working with BPMS (Business Process Management Systems) either through implementation or formal training.
• Selfstarter with the ability to work independently demonstrate initiative and apply structured problemsolving.
• Effective facilitation skills with experience scheduling and leading workshops interviews and working sessions.
• Proficient in Minitab and Microsoft Office tools (PowerPoint Excel Word) for analysis documentation and executive communication.

Education

Graduate/ MBA

Who we are

EY is a global leader in assurance tax transaction and advisory services.

Worldwide our 175000 people are united by our shared values and an unwavering commitment to quality. We make a difference by helping our people our clients and our wider communities achieve their potential.

At EY our inclusive work environment means that everyones opinion is valued. This enables us to provide better advice and ideas to our clients which in turn helps you develop as an individual to achieve your potential and make a difference.