VP, Branch Network Office

As Singapores longest established bank we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How By taking the time to truly understand people. From there we provide support services solutions and career paths that meet their individual needs and desires.

Today were on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change our strategic ambition is consistently clear and bold which is to be Asias leading financial services partner for a sustainable future.

We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly supportive teams. Build lasting value in your community. Help people grow their assets business and investments. Take your learning as far as you can. Or simply enjoy a vibrant future-ready career.

Your Opportunity Starts Here.

Purpose of the role:
To succeed in this role youll need to be proactive and flexible with a strong focus on delivering results. Youll work closely with our branch staff to identify and resolve operational issues and provide support and guidance to help them achieve their goals. Youll also need to be able to analyze data and make informed decisions to drive business growth.

What you will be doing:

• Lead and contribute to projects for Improving branch operation efficiency via centralization automation and process simplification

• Support branches in various daily operational and administration matters.

• Prepare and conduct operational training for branch operation staff.

• Oversight on branch operation quality and control.

• Review and comment procedure manual to align with the operational workflow.

• Involve branch network planning and co-ordinate with stakeholders for branch modernization projects such as Branch Open/Closure

• Work with Human Resources Division on branch staffing matters such as resources planning inter- branch staff transfer.

• Manage Branch Mystery Shopper Program.

What we are looking for:

• Degree holder or related discipline

• Minimum 5 years retail banking experience with good knowledge on branch operations.

• Proficient in both written & spoken Chinese & English

• Mature proactive and able to work independently

• Strong analytical presentation and problem-solving skills

• Proficient in MS office applications including Excel Word and PowerPoint

#LI-SL1

Competitive base salary. A suite of holistic flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing growth and aspirations are every bit as cared for as the needs of our customers.