Technical and Operation Team Leader (IT, IoT, Telemetic)

Are you a dynamic leader with a strategic mindset and able to manage a diverse team

Do you take ownership embrace challenges and love problem-solving

Cartrack is one of the largest vehicle telematics companies globally with overmillion active users and collecting 50 billion data points on the low end on a monthly basis. We continuously strive to push the envelope forward by innovating and creating optimal solutions for our clients whilst incorporating a very much start up culture.

Appreciate your perusal on our company background prior to the interview. Karooooo

• Manage and ensure smooth operation improve effectiveness within the operation department.

• Ensure all inbound queries raised by customers on company products are addressed by a dedicated customer service support center in a timely manner.

• Pro-actively monitor the health status of all products identify exceptional cases and initiate and prioritize the repair process when required.

• Manage all customer retention activities and proactively identify potential areas for improvement and implement solutions.

• Monitor the daily fitment statistics and be responsible for technicians productivity.

• Analyze identify and report on industry trends to review on the feasibility of new product development.

• Plan and manage fitment capacity (people) and provide fitment guidelines to team

• Perform daily technical maintenance management functions (hardware development testing)

• Manage stock and consumables for required for fitment activities

• Provide products and systems training to internal employees and customers when required.

• Review and approve all billing reports from various service providers.

• Bachelor Degree in Engineering with outstanding academic performance

• Minimum of 5 years experience in team management. Experience in a similar industry is an added advantage

• Proven track record in customer service

• Proficient in English and Mandarin (to liaise with Chinese speaking customers)

• Excellent communication and interpersonal skills

• Hands-on and a positive attitude

• Technically independent with good initiative

• Strong analytical problem-solving skills with an out-of-box approach in providing solutions

• Vehicles knowlege is a plus