Supervisor, Operations Control

HK Express is Hong Kongs first and only low-cost carrier always offering great value affordable fares on one of the youngest and most modern aircraft fleets in the world.

Like you and just like many people across Asia we love to travel and discover new places across the worlds most diverse and dynamic region; and at HK Express were opening up new travel experiences that inspire and invigorate millions of people across the region were proud to call home. Everything we do is focused on encouraging the spirit of adventure. Our routes provide the inspiration and spontaneity to try somewhere new disrupting monotonous modern life. As we continue to open up new routes often in secondary and emerging destinations our passengers will gain access to an incredible range of places exploring hidden gems and experiencing local cultures.

We have a diverse and vibrant team that embodies the adventurous spirit of our customers and loves to travel too. Join us in this journey to make your career even more fulfilling and rewarding.

Role and Responsibilities

Main Purpose of The Job
Serve in the capacity of Duty Manager FOCC (DMFOCC) and be responsible for coordination between internal and external customers to support Commander for efficient and safe operation of flights.

Main Areas of Responsibility

• Ensure safety and security in the company operations;
• Seek advice from superior to make decision significantly affecting the operational security and/or decision regarding safety risk tolerability with respect to the safety and/or security of aircraft operations;
• Be responsible for ensuring operations under their responsible areas are conducted in accordance with applicable regulations and HKEA policies standards and requirements;
• Provide general flight watch coverage;
• Furnish flight crew with all latest information available and necessary for safe conduct of flight during flight progress via ACARS;
• Lead FOCC to maintain schedule integrity;
• Manage day-of-operations service irregularities and disruptions;
• Maintain close liaison with internal departments and sections balance demands of parties and cost and initiate appropriate action plans to resolve problems affecting schedule integrity enhance on- time performance and meet maintenance requirements;
• Coordinate operational decisions during FOCC control window;
• Activate direct and coordinate corresponding response procedures and emergency notifications for security and/or safety events as stipulated in the Aircraft Operator Security Program and Business Resilience Manual;
• Identify and analyze all potential issues for day-of-operation and the subsequent 2 days of flight schedules and propose corrective actions;
• Manage and update changes to published schedule into electronic operations control system;
• Publish aircraft deployment plans and changes in a timely manner;
• Compile management reports;
• Provide necessary guidance and supervision to officers on duty;
• Maintain own competence in the role of DMFOCC;
• Deputize Officer Operations Control where required or in Officer Operations Controls absence;
• Responsible for complying with the company Safety Policy and other associated policies applicable to the position;
• Responsible for reporting hazards and events concerning safety and security through companys safety reporting system;
• Responsible for participating in and/or completing the safety security or quality related training as assigned by the company within the specified timeframe;
• Participate in Operations Control projects where required;
• Participate in specific working group as assigned by superiors;
• Perform ad-hoc duties as assigned by superiors.

Qualifications

• Secondary educated or equivalent;
• Minimum 3 years experience in aircraft operational control or flight planning / dispatch duties;
• Has satisfactorily completed a formal training course as a flight operations officer or flight dispatcher

Your Future Work Life

• Fly anywhere we fly for free with your friends and family to explore the world
• Open office to collaborate connect and share great ideas
• Energetic and multicultural teammates from up to 50 nationalities!