Sr Tech Supp Professional

Key accountability:

• Directly liaise with customers and business users to analyze requirements for solutions and technology in a manner that promotes customer satisfaction
• Provide ongoing ICT support such as IT network and system for the operations team to align with strategic objectives for digital transformation and ensure seamless technology integration
• Share ICT trends and industry best practices with other professionals and customers to promote continuous improvement
• Lead the planning and execution of Connected Service projects ensuring alignment with strategic objectives and customer requirements
• Investigate and analyze on building trend data identify issues and work to provide solutions for our customers challenges using Connected Services such as Forge BPS and other relevant technologies.
• Deliver proactive and measurable outcomes for our customers by focusing on performance enhancement and customer engagement through Connected Services.
• Adapt to flexible task scheduling and conduct daily reviews of customer sites to ensure effective service delivery and satisfaction

Requirements:

• Solid hands-on experience in IT systems and networking including support and troubleshooting with a Microsoft server environment TCP/IP networking hands-on switch and firewall configuration and cloud applications connections
• Understanding of cybersecurity risks and their mitigation strategies
• Knowledge of IT service management methodologies (such as ITIL) and relevant processes
• Basic understanding of Internet of Things (IoT) Big Data cloud technology and mobile applications
• Familiarity with Building Management Systems (BMS) is preferred
• Ability to support project scope of work and conduct capacity planning
• Effective communication skills and the ability to understand and convey information clearly
• Fluent in English Mandarin and Cantonese is required

Qualifications:

• Bachelor Degree or above in Business or Information Technology or Computer Science or related discipline
• Minimum of 5 years experience in project management recommended in network infrastructure system and network administration or IT security management