Enter a job title or keyword
ServiceNow Technology Architect
Job Location:
Monthly Salary:
Posted:
22 July 2026 (30+ days ago)
Posted:
Application Deadline:
19 October 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
About Infosys:
Infosys is a global leader in next-generation digital services and consulting. Over 320000 of our people work to amplify human potential and create the next opportunity for people businesses and communities. We enable clients in 59 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises we expertly steer clients as they navigate their digital transformation powered by cloud and AI. We enable them with an AI-first core empower the business with agile digital at scale and drive continuous improvement with always-on learning through the transfer of digital skills expertise and ideas from our innovation ecosystem. We are deeply committed to being a well-governed environmentally sustainable organization where diverse talent thrives in an inclusive workplace.
Visitto see how Infosys (NYSE: INFY) can help you navigate your next.
Infosys has been recognized as a Top Employer across APAC contributing to our sixth consecutive year of global certification. As an AIfirst organization we empower our people to work on nextgeneration technologies continuously learn and create impact at scalesupported by a culture rooted in care inclusion and excellence.
Join Infosys and be part of a culture thats not just promisedits certified. #TopEmployer2026 #ThriveAtInfosys
Location:
Hong Kong
In addition to compensation aligned with your role youll have access to a wide range of benefits that support your health career growth and overall well-being (Hongkong)
Our recruitment and selection process is designed to create the best match for both you and Infosys. Depending on the role it may include an initial screening technical or functional interviews and conversations focused on cultural alignment and shared values. We are committed to making the experience transparent respectful and engaging at every step.
Hear from our recruiter on their experience working with Infosys as an Employer
At Infosys we recognize that everyone has individual requirements. If you are a person with disability illness or injury and require adjustments to the recruitment and selection process please contact our Recruitment team for adjustment either via the following email or call 1-. Alternatively you can include your preferred method of communication in email and someone will be in touch.
Please note in order to protect the interest of all parties involved in the recruitment process Infosys does not accept any unsolicited resumes from third-party the absence of a signed agreement any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.
All aspects of employment at Infosys are based on merit competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.
Infosys is a global leader in next-generation digital services and consulting. Over 320000 of our people work to amplify human potential and create the next opportunity for people businesses and communities. We enable clients in 59 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises we expertly steer clients as they navigate their digital transformation powered by cloud and AI. We enable them with an AI-first core empower the business with agile digital at scale and drive continuous improvement with always-on learning through the transfer of digital skills expertise and ideas from our innovation ecosystem. We are deeply committed to being a well-governed environmentally sustainable organization where diverse talent thrives in an inclusive workplace.
Visitto see how Infosys (NYSE: INFY) can help you navigate your next.
Infosys has been recognized as a Top Employer across APAC contributing to our sixth consecutive year of global certification. As an AIfirst organization we empower our people to work on nextgeneration technologies continuously learn and create impact at scalesupported by a culture rooted in care inclusion and excellence.
Join Infosys and be part of a culture thats not just promisedits certified. #TopEmployer2026 #ThriveAtInfosys
Location:
Hong Kong
Key Responsibilities:
- Work on IT operation solutions and address problems for our clients on ITSM tool deployment customization and integration. ServiceNow knowledge and experience is a must. The solutions include the design and implementation of cloud infrastructure and services required by ITSM tools and other applications to integrate with:
- Design ITSM or other cloud-based monitoring solution architecture based on requirements from IT strategy IT planning enterprise architecture design etc.
- Work out solutions for implementing complex ITSM or cloud operation application including custom applications and UI/UX design and integration between ITSM cloud operation and business critical systems.
- Lead to work out data modelling business process automation and performance optimization in ITSM and cloud operation solutions.
- Lead to implement ITSM and cloud operation solutions including service mapping and discovery event management and IT Service Management
- Build and optimize the processes on incidents problem management BC/DR and the related KPIs.
- Help to design security and operation architectures including authentication & identity management middleware and infrastructure level security operation solutions.
- Take the technical leadership role in various projects or job assignments.
- Take presales support tasks and help to pursuit business opportunities by making proposal solutions against RFPs showing our capability to take the responsible to meet operation targets.
- Be flexible and adaptive to take other senior architect roles.
Qualifications:
- University degree in Computer Science Information Systems Engineering or a related disciplines is required.
- Expertise in IT technology areas in technical roles. experience in ITSM and cloud operation solution design and development and architecture. Minimum of 5 years in architect roles.
- Expertise in designing and implementing complex ServiceNow solutions including custom applications and UI/UX design.
- Strong integration skills with the ability to connect ITSM and cloud monitoring tools with external systems.
- Knowledge of data modelling business process automation and performance optimization in ITSM tools.
- Demonstrated experience with ITSM tools service mapping and discovery event management and IT Service Management
In addition to compensation aligned with your role youll have access to a wide range of benefits that support your health career growth and overall well-being (Hongkong)
- Paid leave entitlements
- Health and Life Enrichment (HALE) program covering various well-being offerings
- Optional health insurance cover
- Employer Assistance Program (EAP)
- Rewards and Recognition
Our recruitment and selection process is designed to create the best match for both you and Infosys. Depending on the role it may include an initial screening technical or functional interviews and conversations focused on cultural alignment and shared values. We are committed to making the experience transparent respectful and engaging at every step.
Hear from our recruiter on their experience working with Infosys as an Employer
At Infosys we recognize that everyone has individual requirements. If you are a person with disability illness or injury and require adjustments to the recruitment and selection process please contact our Recruitment team for adjustment either via the following email or call 1-. Alternatively you can include your preferred method of communication in email and someone will be in touch.
Please note in order to protect the interest of all parties involved in the recruitment process Infosys does not accept any unsolicited resumes from third-party the absence of a signed agreement any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.
All aspects of employment at Infosys are based on merit competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.
Required Experience:
Staff IC
About Company
Welcome to Infosys Careers for Experienced Professionals As a leading provider of next-generation consulting, technology and outsourcing solutions, we are dedicated to helping organizations in over 46 countries to renew their core and simultaneously innovate into new frontiers. Whilst ... View more
