Service Engineer

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences diagnostics and biotechnology

At Leica Microsystems one of Danahers 15 operating companies our work saves livesand were all united by a shared commitment to innovate for tangible impact.

Youll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danahers system of continuous improvement you help turn ideas into impact innovating at the speed of life.

Shape the Future with Us!

At Leica Microsystems we have been shaping the future for over 175 years with groundbreaking optical and digital solutions. With a culture rooted in customer focus innovation and teamwork we lead the market in microscopy imaging and analysis unveiling the invisible and empowering our customers to build a better healthier world.

Joining Leica Microsystems means contributing to scientific discoveries and supporting surgeons in making critical decisions. Our advanced microscopes and AI-based image analysis solutions enable users to gain profound insights into development and engineering challenges. Here you will work on meaningful projects alongside passionate colleagues driving progress and pushing the boundaries of whats possible.

Learn about the Danaher Business System which makes everything possible.

The Service Engineer is responsible for delivering high-quality service support to Leicas customers across Hong Kong and Macau. This includes performing preventative maintenance troubleshooting installation and qualification of a broad range of Leica Microsystems products. This role plays a critical part in ensuring customer satisfaction and equipment uptime.

This position reports to the Customer Service Supervisor and is part of the Customer Service Department located in China and will be an on-site role.

In this role you will have the opportunity to:

• Provides technical support on-site via installation diagnosing troubleshooting repairing and debugging complex electro/mechanical equipment computer hardware and/or computer software
• Be part of an open and winning team culture working closely with teammates and technical experts to continuously grow your technical skillset and sharing your experience/knowledge while also collaborating with the broader team (incl. sales product and customer service) to deliver exceptional service to customers.
• Participate in revenue-generating activities such as contract renewals parts order and sales lead generation to achieve target

The essential requirements of the job include:

• At least 3 years working experience of relevant instruments maintenance and troubleshooting
• Bachelor or college degree in Biomedical Optics Electronics or Engineering relevant major.
• Good at both written and spoken English and Chinese Mandarin is preferable

Travel Motor Vehicle Record & Physical/Environment Requirements: if applicable for role

• Ability to travel - an average of 10% of time travel across Macau. Travel to China for technical training and meeting if necessary with occasional international travel.
• Ability to lift move or carry tools tool cases and equipment up to 20kg in weight unassisted and to perform service tasks on both benchtop instruments and large-scale systems (e.g. 2000-litre bioreactors) including tasks that may require bending kneeling or working in physically demanding positions (in accordance with EHS guidelines).

It would be a plus if you also possess previous experience in:

• Basic knowledge of microscopy instruments or Laboratory instrument experience are preferred.
• Technical knowledge of repairing electronics or mechanical devices

Leica Microsystems a Danaher operating company offers a broad array of comprehensive competitive benefit programs that add value to our lives. Whether its a health care program or paid time off our programs contribute to life beyond the job.

At Leica Microsystems we believe in designing a better more sustainable workforce. We recognize the benefits of flexible remote working arrangements for eligible roles and are committed to providing enriching careers no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Leica Microsystems can provide.

Join our winning team today. Together well accelerate the real-life impact of tomorrows science and technology. We partner with customers across the globe to help them solve their most complex challenges architecting solutions that bring the power of science to life.

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