Senior Officer, Shangri-La Circle e-Commerce

Shangri-La International Hotel Management Ltd.

Shangri-La Group is a global leader in luxury hospitality with unique Asian heritage.

Headquartered in Hong Kong we have over 100 hotels and resorts under four brands in key cities and beautiful beachfront locations globally. We are expanding rapidly with a strong development pipeline throughout Asia the Middle East Europe and Africa.

Regarded as one of the worlds finest hotel ownership and management companies Shangri-La is dedicated to delighting guests around the world with legendary service finely tuned through over 45 years of hospitality from the heart. We have an affinity with Asian travelers and we offer them a gateway to the rest of the world positioning us as a leading brand in luxury hospitality.

As an enviable employer with industry-leading levels of colleague engagement our people are our priority. Our success is made possible only through the efforts and abilities of over 42000 colleagues accordance with this belief the focused investment we make in the learning and development of our colleagues is unparalleled in the global hospitality industry. From welcoming new colleagues to best-in-class leadership development you can be sure that potential is identified and nurtured throughout your career.

We are looking for a Senior Officer Digital Platform to join our team.

As an individual contributor you will be responsible for planning managing and optimizing ecommerce related product features across digital platforms to enhance customer engagement strengthen brand awareness business growth of our digital channels through product innovations and implementations. Based at our headquarters leveraging your expertise in product development content strategy digital marketing analytics you will collaborate with cross-functional global and regional teams to ensure our digital channels deliver measurable impact. You will also play a key role in the team in establishing the product management operational process content management marketing strategy and working closely with our hotels around the world ensuring an excellent customer experience.

Key Responsibilities

• Work closely with product marketing and regional teams to translate business requirements into product features.
• Deliver product demonstrations and user training to global hotel teams supporting effective campaign rollouts and platform adoption.
• Coordinate daily operations with different regions and hotels where we are based in including product and content management pre and post sales coordination.
• Assist the managers in preparing budget and sales forecast and monitoring platform performance.
• Collaborate with regional marketing teams to develop and drive digital marketing strategies to increase traffic and brand visibility and ultimately sales revenue.
• Develop global marketing campaigns to promote the platform as well as serve as a key member interaction channel for Shangri-La Circle program.
• Maintain a strong relationship with properties and key partners in corporate offices to ensure all campaigns and operation to always run smoothly
• Utilize data analytics to draw meaningful insights and provide recommendations for sales and product improvement.
• Stay current with digital trends and emerging technologies to identify opportunities for continuous platform enhancement.

About You

• 3-5 years of hands-on experience in e-Commerce or digital platform preferably with experience working in direct-to-customer online marketplace.
• Sold experience in digital communication e-Commerce and product management experience in launching e-Commerce platforms will be a plus.
• Excellent business sense with strategic thinking and analytical skills.
• Strong problem-solving skills creative thinking and the ability to generate innovative marketing strategies to drive growth.
• Familiarity with agile product development and backlog management.
• Knowledge of UI/UX principles and how content contributes to digital customer experiences and conversion optimization.
• Excellent communication skills with the ability to influence at all levels of the organization and build a strong relationship with key stakeholders across the world.
• Proactive results-driven with a strong sense of ownership.
• Fluent in English Mandarin and Cantonese.
• Strong project management skills with the ability to manage multiple projects stakeholders timelines simultaneously.
• Prior experience in travel hospitality e-commerce loyalty or high-growth digital businesses is preferred but not a must.

Why Join Us

• A workplace that values your passion and supports self-realization and personal growth.
• Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.
• Competitive benefits recognition programs and colleague stay/travel perks that reward your contribution and dedication.
• Teams that promote inclusion and respect value diversity and foster a secure environment where everyone can thrive

We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in confidence and used only for recruitment purposes. (Click here to learn more about our Data Protection statements.)

We appreciate your interest in joining us. Please note that only successful candidates will be contacted.