Senior Manager, Strategic Relationship Management

This role is responsible for supporting the planning execution and continuous enhancement of engagement initiatives for corporate customers and members. The incumbent will work closely with various stakeholders to deliver meaningful program that strengthen customer relationships enhance customer experience and support retention objectives.

Position Responsibilities:

• Support the development and execution of corporate customer and member engagement initiatives including educational programmes wellness activities and customer events.
• Manage programme delivery including coordination logistics communications and stakeholder engagement.
• Identify opportunities to enhance customer engagement and recommend improvements to existing programmes and initiatives.
• Monitor programme performance participation and customer feedback to evaluate effectiveness and drive continuous improvement.
• Prepare management reports presentations and analysis to support business planning and decision-making.
• Collaborate with various stakeholders to ensure the successful implementation of engagement initiatives.
• Ensure all activities are conducted in accordance with internal policies and regulatory requirements.

Required Qualifications:

• Degree holder in Business Administration Marketing Communications or related disciplines.
• Experience in customer engagement relationship management programme management marketing or related fields.
• Experience in planning and managing customer engagement activities seminars wellness programmes and corporate events for both corporate customers and individual members is highly preferred.
• Strong stakeholder management and project management skills with the ability to coordinate multiple initiatives concurrently.
• Strong communication presentation and interpersonal skills.
• Proficient in Microsoft Office applications particularly Excel and PowerPoint.
• Self-motivated detail-oriented and able to work effectively in a fast-paced environment.

When you join our team:

• Well empower you to learn and grow the career you want.

• Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team well support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer

At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .