Senior Engagement Manager, Professional Services CMHK

AWS Professional Services is seeking a customer-obsessed Engagement Manager (EM) to lead and deliver cloud transformation engagements for enterprise customers in Hong Kong. The Engagement Manager serves as the primary commercial and relationship owner for ProServe customer engagements responsible for scoping selling structuring and managing the delivery of complex professional services projects. This role bridges sales and delivery ensuring customer outcomes are achieved while driving bookings revenue and margin targets. The ideal candidate combines strong consultative selling skills program management rigor and deep knowledge of the enterprise market.

Key job responsibilities
Engagement Management & Delivery Oversight
- Serve as single-threaded owner for engagement success accountable for scope timeline budget and customer satisfaction
- Manage delivery in partnership with Practice Managers and Consultants ensuring quality outcomes
- Monitor engagement health identify risks and implement corrective actions proactively
- Manage engagement financials including margin utilization and revenue recognition

Customer Engagement & Business Development
- Identify and qualify opportunities through consultative discovery with customer stakeholders
- Develop SOWs proposals and commercial constructs (T&M fixed-price managed services outcome-based)
- Lead customer-facing workshops executive presentations and roadmap discussions to define engagement scope
- Build trusted advisor relationships with decision-makers (Director to C-level)

Pipeline & Opportunity Management
- Build and maintain a qualified pipeline 3x of individual bookings target
- Drive pursuit rigor: qualification teaming pricing proposal development and close
- Accurately forecast bookings and revenue regularly

Cross-Functional Collaboration
- Partner with Account Managers Solution Architects and Specialist teams to pursue joint opportunities
- Collaborate with Delivery Practices to assemble the right teams
- Work with AWS Partners to structure co-delivery models where appropriate

About the team
AWS Professional Services works with enterprise customers and partners to help them realize their desired business outcomes through cloud adoption. Our team assists customers in achieving the greatest value from AWS by providing guidance best practices and hands-on delivery support throughout their cloud journey.

Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.

Inclusive Team Culture
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Mentorship and Career Growth
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- Bachelors degree in STEM field
- 2 years of leading multiple Agile teams (like Scrum Masters Product Owners) concurrently or at scale experience
- 7 years of leading and delivering enterprise-level IT engagements experience
- Knowledge of the value proposition of the public cloud and cloud engagement delivery (IaaS PaaS SaaS)
- Experience in leading multiple Agile teams (like Scrum Masters Product Owners) concurrently or at scale

- 5 years of delivering customer engagements in a professional services role experience
- active project management certification (e.g. APM CSM PMI-ACP PRINCE2)
- AWS certification
- Experience in delivering customer engagements in a professional services role
- Experience with Agile and project management toolsets like Jira Rally VersionOne or Taiga
- Experience working with and presenting to C-level executives IT and lines of businesses across organizations or equivalent

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.