Senior Account Manager, NetSuite (AMO)

NetSuite customers rely on Oracle to help them scale simplify operations and improve visibility across their business. As customers grow their needs evolve creating opportunities to expand usage introduce additional capabilities and support long-term customer success.

The Senior Account Manager plays an important role in protecting Oracle NetSuites customer base driving recurring revenue and identifying new growth opportunities within existing accounts. Success in this role requires strong business acumen customer focus sales discipline and the ability to manage multiple commercial conversations at pace.

• Manage a portfolio of existing NetSuite customers across the Hong Kong market.
• Own the full renewal and upsell sales cycle from account planning and customer engagement through negotiation and close.
• Build trusted relationships with business decision-makers finance leaders operational stakeholders and key NetSuite users.
• Drive successful contract renewals by understanding customer priorities usage satisfaction levels and business needs.
• Identify upsell and expansion opportunities by positioning relevant NetSuite modules capabilities and value-added solutions.
• Act as a customer advocate ensuring customer feedback risks and commercial opportunities are clearly communicated internally.
• Maintain accurate forecasting pipeline updates account notes and opportunity progression in Oracles internal systems.
• Collaborate with internal teams including Pre-Sales Customer Success Support Marketing Enablement and Sales Leadership.
• Manage a high volume of accounts renewals transactions and customer conversations with strong organization and follow-through.
• Handle customer questions objections commercial discussions and renewal risks with professionalism and urgency.

• Proven experience in sales account management customer growth renewals upsell or business development.
• Strong record of meeting or exceeding quota renewal pipeline or revenue targets.
• Ability to prospect within existing accounts and identify new commercial opportunities.
• Strong interpersonal and communication skills with the confidence to engage customers at different levels of seniority.
• Good business acumen and the ability to understand customer priorities operational challenges and growth objectives.
• Consultative selling skills including discovery value positioning objection handling negotiation and closing.
• Strong organization skills with the ability to manage multiple accounts transactions deadlines and internal stakeholders.
• Proactive resilient and accountable working style with strong attention to detail and follow-through.
• Ability to work in a high-volume performance-driven sales environment.
• Comfortable using CRM systems and internal tools to manage pipeline forecast activities and customer records.
• Fluency in English and Cantonese is required; Mandarin capability would be valuable for regional or cross-border customer engagement.

• You consistently deliver against renewal and upsell targets.
• You maintain strong customer relationships and improve customer retention across your account portfolio.
• You identify and progress meaningful expansion opportunities within existing NetSuite customers.
• You forecast accurately and maintain strong sales process discipline.
• You collaborate effectively with internal teams to resolve customer issues manage renewal risks and support account growth.
• You become a trusted commercial contact for customers and a reliable contributor to the NetSuite AMO team.

Oracle NetSuite is one of the worlds leading cloud business management platforms helping organizations manage finance operations customer relationships commerce and growth on a unified cloud suite.

Joining NetSuite in Hong Kong gives you the opportunity to work with a strong customer base develop your account management and cloud applications sales expertise and build a career within Oracles global technology environment. You will be part of a team that values customer impact commercial excellence collaboration and continuous learning.

At Oracle we value diverse perspectives backgrounds and experiences. We encourage applications from candidates who bring strong sales capability customer focus business curiosity and the motivation to grow. If you are excited by customer growth cloud applications and building long-term commercial relationships we would be pleased to hear from you.

Career Level - IC4