Operations Learning Partner, Associate

Help people grow skills that make a measurable difference to day-to-day this role youll partner closely with business leaders and Human Resources to design and deliver learning that is practical modern and responsive to change. Youll blend strategic thinking with hands-on program delivery across in-person and virtual formats. If you enjoy building credibility quickly simplifying complexity and creating learning experiences people want to attend wed like to meet you.

As anOperations Learning Partner (Learning and Talent Advisor)in theOperations Learning team you will partner with leaders and Human Resources to execute a global learning strategy aligned to business priorities. You will translate needs into consistent high-quality learning solutions and ensure strong program delivery across Hong Kong and the region. Youll use data to evaluate effectiveness and continuously improve learning experiences contributing to a culture of continuous learning and skills development.

Job responsibilities

• Partnerwith business and Human Resources stakeholders to understand strategic priorities and translate them into actionable learning plans
• Executeglobally consistent learning solutions aligned to business needs across priority areas
• Program-manageend-to-end delivery of learning initiatives including scheduling logistics stakeholder coordination and session execution (virtual and in-person)
• Facilitatetraining sessions demos professional skills programs and new hire/induction experiences in a fast-paced environment
• Measurelearning outcomes using agreed evaluation approaches andcommunicateinsights and impact to stakeholders
• Collaboratewith learning colleagues to ensure timely development and seamless implementation of learning solutions
• Applydata and targeted communications to maximize participation and engagement in continuous learning opportunities
• Supportrelationship management with operations stakeholders to define needs clearly and ensure solutions are practical and scalable
• Contributeto global learning projects and regional initiatives sharing best practices and lessons learned
• Adaptquickly to changing priorities incorporating new approaches and tools to improve learner experience

Required qualifications capabilities and skills

• Bachelors degree in a relevant field (e.g. business human resources learning and development or financial services)
• Minimum 7 yearsof experience in a learning partner learning advisory talent development or comparable role
• Minimum 3 years banking or financial services
• Demonstrated ability to design and deliver learning using multiple modalities (e.g. classroom virtual instructor-led training digital learning and peer learning forums)
• Strong facilitation skills for both in-person and virtual settings
• Proven stakeholder management skills with the ability to build credibility and influence at all levels
• Strong written and verbal communication skills including the ability to deliver succinct impactful messaging
• Experience using measurement approaches to evaluate learning effectiveness and communicate outcomes
• Ability to work effectively in an iterative delivery-focused environment and respond to change quickly
• Commitment to continuous learning and ongoing professional development
• Ability and willingness to travel

Preferred qualifications capabilities and skills

• Experience delivering learning for operations middle office or similar high-volume service environments
• Experience building learning communities and learner engagement strategies (e.g. peer networks communities of practice)
• Familiarity with learning evaluation frameworks and practical application of data to drive learning decisions
• Experience contributing to global or regional learning projects with multiple stakeholders across geographies
• Strong presentation skills in senior forums including facilitation of workshops and stakeholder readouts