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Manager (Customer Service)
Job Location:
Monthly Salary:
Posted:
21 July 2026 (30+ days ago)
Posted:
Application Deadline:
18 October 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Our client is an authorized insurer to facilitate retirement financial planning through provision of annuity products in Hong Kong they are currently seeking for a Manager (Customer Service) to join their team.
Responsibilities:
Interested candidates please send your resume (MS Word document) including employment history present and expected salary to
For more jobs please visit our website:.
(All personal data submitted will be treated in strict confidential and used for recruitment purposes only.)
Responsibilities:
- To oversee and manage the Customer Service team including call centre service counter and customer relations through establishing service standards and monitoring of key performance indicators
- To identify key areas for improvement drive and implement changes for Customer Service team to drive service excellence initiatives
- To develop implement and enhance customer service related procedures policies and guidelines to ensure quality and efficient service deliverables
- To proactively study relevant industry trends regulatory changes and make enhancement and recommendations when necessary
- To provide coaching guidance and training to the customer service team to enhance technical knowledge
- To perform ad hoc project as assigned from time to time
- Degree holder in Business Management Communications or related disciplines with professional insurance qualification (e.g. FLMI ACS or IIQE) is an advantage
- A minimum of 8 years relevant experience in life insurance industry including 4 years at management level solid working experience in customer service and life insurance operations is preferable
- Familiar with policies guidelines and regulatory requirements for life insurance
- Good command of both written and spoken English and Chinese including Putonghua
- Excellent customer-service mindset with effective interpersonal and communication skill
- Strong management skill with excellent understanding of service improvement in quality assurance control and risk management
- Strong sense of responsibility detail-oriented self-motivated able to work under pressure and provide deliverables in a timely manner
- Strong analytical communication problem solving and presentation skills
Interested candidates please send your resume (MS Word document) including employment history present and expected salary to
For more jobs please visit our website:.
(All personal data submitted will be treated in strict confidential and used for recruitment purposes only.)
Required Experience:
Manager
About Company
Established in 1997, Delken is one of the most reputable recruitment, payroll, human resources and business process outsourcing company in Hong Kong.
