Lead Support Analyst
Job Location:
Monthly Salary:
Posted on:
2 days ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Lead Support Analyst (Observability / SRE)
We are seeking a senior Lead Support Analyst to join a Shared Services team responsible for monitoring observability and site reliability engineering (SRE) operations across critical systems.
This is a hands-on role focused on ensuring platform reliability performance and availability while also providing guidance to junior team members.
Key Responsibilities
- Support monitoring observability and SRE operations for critical production systems
- Build and maintain dashboards alerts and monitoring solutions using Grafana Prometheus Elasticsearch and related tools
- Troubleshoot Linux environments and investigate system performance issues
- Collaborate with engineering infrastructure and application teams to improve system stability and resilience
- Participate in incident management on-call support and continuous improvement initiatives
- Mentor and support junior team members
Requirements
- 8 years of experience in SRE Production Support Monitoring Engineering or related areas
- Strong hands-on experience with Grafana and observability/monitoring platforms
- Experience with Prometheus Elasticsearch/Kibana or similar technologies
- Solid Linux administration and troubleshooting skills
- Proficiency in Python ORGolang and Shell scripting.
- Strong understanding of system reliability incident management and monitoring best practices
- Excellent communication skills in English
Preferred
- Experience in banking financial services or large enterprise environments
- Exposure to ITRS Geneos Victoria Metrics Ansible or CI/CD tools
- Experience mentoring or guiding junior engineers
