Position:

Job Description:

Information Technology Support Engineer

We are looking for a dedicated Information Technology Support Engineer to join our dynamic team. Reporting to Manager Information Technology this is a full stack IT Infrastructure Support which offers exciting opportunity to demonstrate technical skills to support business strategy and the IT Applications within Arrows facilities in Asia Pacific. This role will be based in our office in Science Park. The candidate will have great exposure working with stakeholders in Hong Kong and APAC.

What Youll Be Doing

• Provide Level 1 and 2 IT support for Office and Warehouse users addressing hardware software and OS issues

• Log escalate and resolve incidents using the ticketing system

• Maintain Windows and macOS devices including computers mobile devices and printers

• Install configure and support operating systems applications peripherals and Microsoft 365 services (Outlook Teams OneDrive SharePoint)

• Manage user accounts and devices with Active Directory Azure AD and Intune

• Conduct basic network troubleshooting (LAN/WAN VPN WiFi)

• Handle IT assets onboarding/offboarding hardware updates and assist with IT projects and disaster recovery

What We Are Looking For

• 4-year degree and 2-3 years IT experience with solid helpdesk or deskside support background

• Proficient in M365 Suite

• Knowledge of barcode equipment

• Able to work in both office and warehouse settings

• Works independently

• Strong troubleshooting communication and interpersonal skills; user-oriented attitude

• Self-motivated responsible able to handle pressure

• Occasional overtime required

Whats In It For You

At Arrow we recognize that financial rewards and great benefits are important aspects of an ideal job. Thats why we offer competitive financial compensation including various compensation plans and a solid benefits package.

• Medical Dental Insurance

• Life Insurance

• Double Pay

• Discretionary Performance Bonus

• Flexible Work Arrangement

• Paid Time Off

• Special/Extra Leave

• 5-Day Work Week

• Free Shuttle Bus

• Growth Opportunities

• And more!

About Arrow

Arrow Electronics Inc. (NYSE: ARW) an award-winning Fortune 154 and one of Fortune Magazines Most Admired Companies. Arrow guides innovation forward for over 220000 leading technology manufacturers and service providers. With 2025 sales of USD $30.9 billion Arrow develops technology solutions that improve business and daily life. Our broad portfolio that spans the entire technology landscape helps customers create make and manage forward-thinking products that make the benefits of technology accessible to as many people as possible. Learn more at .

Our strategic direction of guiding innovation forward is expressed as Five Years Out a way of thinking about the tangible future to bridge the gap between whats possible and the practical technologies to make it happen. Learn more at Kong (HKSTP Green 18)

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