Export Agent, Gateway

Joining Maersk you will become part of the global family of the company that moves 20% of global trade every day all the way where one of our core values is Our Employees. It goes without saying that we value diversity in all its forms including but not limited to: gender age nationality race sexual orientation disability or religious beliefs. We are proud of our diversity and see it as a genuine source of strength for building high performing teams.

• Capacity management including cargo planning optimization daily capacity supply balancing network optimization

• Cost management including BSA utilization daily spot procurement cost leveraging

• Coordinate and support commercial teams on business development and customer experience

• Coordinate and support operation and customer service teams to ensure process efficiency and effectiveness

• Ensure system update integrity and accuracy on file levels

• Familiar and understanding of special cargo handling (such as DG Dutiable High Value Project Vehicle etc...)

• Work with airline to confirm the usage and the cost of the airline capacity

• Work with CX team thru TMS system and daily communication. It is ensured that the appropriate flight details is provided and meet the service commitment.

• Develop strong relationship with internal and external counterparts

• Monitor and manage the full shipment lifecycle (order delivery closure)

• Ensure visibility and proactive updates on all critical milestones

• Identify risks (capacity delay customs documentation) and trigger mitigation actions early

• Ensure timely and high-quality pre-alerts milestone updates and POD closure

• Coordinate with OPS CX team and airlines/coloaders to drive fast resolution and recovery

• Communicate clearly and proactively with customers on issue status and recovery plan

• Capture lessons learned and support continuous improvement initiatives

• Ensure execution in line with customer SOP / IOP and global standards

• Monitor KPIs and service performance for assigned accounts

• Support implementation of customer-specific solutions and process improvements

• Drive compliance with Standard is the Standard principle

• Coordinate closely with:

• Operations / CX team

• Origin / Destination offices

• Finance / Billing teams

• Ensure smooth information flow and alignment across all stakeholders

• Support billing accuracy (customer billing & ICB validation)

• Ensure cost visibility and profitability awareness (GP per file mindset)

• Highlight potential revenue leakage or cost discrepancies

1. Education Level: HKCEE and DSE or above

2. Minimum 5 years in Air Freight / Logistics / Customer Service / Air Operation role

3. Fluent in English and Mandarin

4. Strong written and verbal communication skills

5. Familiar with different systems such as CargoWise SAP Microsoft office

6. Good understanding of air freight E2E processes

7. Core Competencies

• Effective control the air freight cost

• Fully utilization of the space usage

• Problem Solving & Decision Making

• Communication Effectiveness

• Execute Management team instruction proactively

• End-to-End process mindset

Maersk is committed to a diverse and inclusive workplace and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race colour gender sex age religion creed national origin ancestry citizenship marital status sexual orientation physical or mental disability medical condition pregnancy or parental leave veteran status gender identity genetic information or any other characteristic protected by applicable law.
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