Director, Operations Excellence

Unity Partners is working witha global customer-focused financial services organization committed to delivering reliable service top-quality experiences and sustainable growth across Asia. Our operating model combines rigorous operational standards with continuous improvementusing data-driven insights and modern automation to streamline core processes and enable Straight-Through Processing.

You will join a regional Operations Excellence function that partners with Transformation and Innovation teams as well as market and cross-functional stakeholders to design and implement improved operating models. The role supports governance process standardization performance measurement and the adoption of digital toolswhile ensuring compliance with local regulations and consistency across markets.

The Director of Operations Excellence (Asia) will support the Head of Operations Excellence in defining and upholding operational standards streamlining end-to-end processes and embedding continuous improvement across the Asian market operations. This position applies Lean Six Sigma approaches benefit realization assessments and automation solutions (e.g. PowerApps IDP AI) to strengthen operating models and improve cost-effectiveness reliability and customer outcomes.

• 810 years of experience in operations process excellence or comparable leadership roles within insurance or financial services
• Lean Six Sigma Black Belt (additional certifications such as PMP and/or Agile are advantageous)
• Deep expertise in life and health insurance processes products and regulatory considerations across Asia
• Demonstrated success improving underwriting policy administration/handling and claims processes through rigorous process optimization and standardization
• Experience using data and metrics to drive operational decisions accountability and continuous improvement
• Familiarity with automation technologies and use cases (e.g. PowerApps IDP AI) and data analysis tools for performance tracking
• Proven ability to assess emerging technologies and integrate them effectively to optimize operational outcomes
• Strong ability to influence and communicate with senior executives and cross-functional teams in a culturally diverse matrixed environment
• Exceptional facilitation and presentation skillsable to communicate complex material clearly to technical and non-technical stakeholders
• Proven track record delivering complex multi-market transformation initiatives across multiple territories (with strong change management capability)
• Exposure to strategy planning scaled agile practices project management principles lean and systems thinking and change management

For confidential conversations and to apply please email: an