Desktop Support Technician L2 HK
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Job Summary
WERE HIRING AN ONSITE SUPPORT TECHNICIAN L2 IN HONG KONG!
Excis is a global IT support leader driven by innovation and collaboration.
Join us for a rewarding career in a supportive growth-oriented environment where people and performance go hand in hand.
- Client presence in 190 countries
- 6000 Engineers globally
- 200 Enterprise Clients
We foster an open friendly and collaborative culture where individual achievements contribute to overall team success. From solving complex IT challenges to celebrating milestones we put our people first.
- Provide high-quality on-site IT support by independently resolving incidents service requests and escalations including VIP user support Digital Bar/Walk-in centre assistance end-user troubleshooting and new user onboarding/training.
- Deliver hands-on support for workplace technology environments including PCs macOS devices Office 365 applications POS systems barcode scanners payment devices printers/MFPs meeting rooms AV equipment (Teams/Zoom) and boutique IT systems.
- Support IT operations and improvement activities by performing device refreshes asset and CMDB updates stock management server/network hands-and-eyes support ticket management SLA/KPI compliance and identifying opportunities for automation and process optimization.
What You Need:
- Strong experience in desktop / workplace IT support including Windows macOS Office 365 ITSM tools and end-user applications.
- Hands-on knowledge of hardware troubleshooting device refresh staging testing replacement data migration and asset lifecycle management (HAM/CMDB).
- Experience supporting VIP users POS systems barcode scanners payment peripherals printers/MFPs and meeting room AV solutions (Teams/Zoom).
- Basic knowledge of LAN/WAN server room equipment network troubleshooting and infrastructure hands-and-eyes support.
- Understanding of ITIL processes SLA/KPI management ticket handling remote support tools and automation opportunities.
Why Join Us
At Excis your work has a direct impact. Youll be part of a dynamic and hands-on team where your technical expertise drives user satisfaction and operational success.
We offer:
- A collaborative and supportive work environment
- Opportunities for continuous learning and career growth
- Exposure to diverse technologies and global clients
About Company
Our History Founded in Belgium in 2001 as an IT services company, Excis expanded across Europe and established it’s HQ in the UK. The delivery of 24/7 support was followed by the provision of end-to-end solutions, including IT and audiovisual design, installation and servicing. Exci ... View more
