Data Solution Specialist

ABOUT YOUR ROLE:

The Data Solution Specialist manages our customers variable data for printed labeling. Examples include price tags containing data such as item prices sizes and barcodes as well as care and content labels either printing and shipping to the customer or enabling the customer to print themselves. This process requires taking data from our customers IT systems and integrating it into Avery Dennisons software solutions which enable the variable data (prices sizes etc.) to print correctly on tags and labels. The process includes collaboration with Sales forming the general strategy conducting software demos as needed and serving as the customer-facing variable data solutions expert. Once an opportunity has been identified that will require variable data and/or online ordering the Data Solution Specialist engages directly with the customer to analyze their existing business data systems and start to manage and coordinate with internal teams to map and integrate the customers data into the Avery Dennison system/software. This role provides guidance and development support to our extensive customer base on world class data & order management and digital product solutions 
 

YOUR RESPONSIBILITIES WILL INCLUDE:

• Function as a primary and direct point of contact for retailers and brand owners for development needs related to variable data products and online ordering solutions

• To support discussion and development of customer data transactions world class ordering solutions and digital product opportunities 

• Assist customers and internal teams to adopt our CX development tools to drive efficiency and simplification of variable data management

• Investigate and resolve customer variable data issues through use of systems or communication with production sites and various support teams

• Work closely with all global stakeholders to coordinate the activities with the customer as well as Avery Dennison internal teams to establish data transfer and/or successfully deploy online ordering solutions. Ensure dates and quality are met for new programs/changes to program ordering solutions

• Prepare Statement of Work hosting functional and data requirements for program design schedule and implementation. 

• Lead calls with IT Sales Development & Ops teams to ensure all requirements are understood and fulfilled

• Drive and manage the implementation of multiple projects if required. Manage all details related to a project. Do everything necessary to ensure the success of a project. Deliver project metrics reporting as required.

• Develop and maintain strong knowledge of all aspects of variable data such as barcodes RFID etc to support and guide customers on current labeling and future digital platforms 

• Ensure functional and data requirements needs are met by preparing a test plan and performing end to end testing which may include final User Acceptance Test (UAT) with customer

• Provide direction to Customers and to Sales concerning variable data product lines and backend systems supporting operations and ordering solutions that optimize customers global trim supply chain; attend customer meetings to discuss and present our solution

• Working directly with the customer to maintain and create global or customer specific data models providing detailed requirements to the development team testing and approving final output. Collaborate with the VDS team enabling reusability of the data models

• Collaborate with Operations teams and provide training to enable effective roll out and ongoing troubleshooting to resolve issues

• May provide coaching and support to other team members

• Support or take the lead on strategic high growth complex or new accounts

Qualifications :

WHAT WE WILL BE LOOKING FOR IN YOU:

• Strong interest in information technology solutions and data analysis. 

• Basic understanding of IT programming would be beneficial as this role works with IT Programmers.

• Proven ability to establish and maintain strong customer relationships

• Commercial acumen and strategic thinking

• Able to provide coaching and provide training/guidance to others in the team

• Demonstrated ability to be highly organized while managing multiple projects to completion against tight deadlines

• Excellent problem solving and analytical skills investigative mindset and a keenness to resolve and find the cause of problems 

• Highly effective oral and written communication and presentation skills with both internal and external customers

• 3 years of experience in data analysis system integration or B2B customer service preferred 

• Knowledge of the retail apparel or label industries an advantage

• High level of PC skills which may include but not limited to: G Suite by Google Word Excel Access ERP (Oracle preferred) product/customer databases 

• Self motivated with ability to work independently under own initiative take ownership and drive for solutions

• Bachelors degree or equivalent knowledge gained through training and experience

• Fluent in English 

• Willingness to be flexible towards working hours and occasional off-site travel

Additional Information :

AVERY DENNISON IS AN EQUAL EMPLOYMENT OPPORTUNITY PROVIDER. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability protected veteran status or other protected status.

Remote Work :

No

Employment Type :

Full-time