Data Center Customer Operations Engineer II

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Job Summary:

Acquires job skills to resolve routine tasks requiring limited judgement. Focus is on routine tasks using limited judgement of standard operating procedures. Supports the overall team. 24/7 Shift rotation is required.

Responsibilities

Queue Management / Reporting

Reviews work order requests in the queue and responds to routine work orders by adhering to commitment times.
Involved in escalating and expediating higher level orders upon supervision.
Actively follows up on work orders in the queue to support the overall team.
Maintains notes and records of activity fulfillment in the ticketing system.

Installations

Rack and stack basic customer equipment with guidance from more senior team members.
Supports routine intra-cage and infrastructure installations under guidance which may include:
- routine ladder racks and basic fiber raceways;
- basic cable management and support systems (patch panels);
- routine ground cabinets and basic post racks; and may perform tape changes and basic backup necessities.

Cross-Connect

Supports basic cross-connect troubleshooting.

Testing / Troubleshooting

Supports basic testing and routine installations of customer assets.
Supports standard layer 1 cross-connect certification testing under supervision.
May learn more semi-routine testing under supervision.

Stakeholder Partnership

Supports the operations and security personnel team for breaks or other activities when necessary.

Customer Management

Supports customer satisfaction with timely adherence to following basic order execution requirements.
Delivers quality customer service experience when interfacing with customers.
Discusses time expectations on new deployments by following standard operating procedure guidelines.
May support customers on-site through access and escorting services.

Projects

Supports fulfillment of projects under close supervision.

Typical Degree & Years of Experience

Typically requires a high school diploma and 1 year of equivalent work experience.

Equinix is committed to ensuring that our employment process is open to all individuals including those with a disability. If you are a qualified candidate and need assistance or an accommodation please let us know by completing this form.

Equinix is an Equal Employment Opportunity and in the U.S. an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race color religion creed national or ethnic origin ancestry place of birth citizenship sex pregnancy / childbirth or related medical conditions sexual orientation gender identity or expression marital or domestic partnership status age veteran or military status physical or mental disability medical condition genetic information political / organizational affiliation status as a victim or family member of a victim of crime or abuse or any other status protected by applicable law.

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