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Customer Success Manager

Megaport

Job Location:

Hong Kong - Hong Kong

Monthly Salary: Not provided by the employer

Posted: 29 August 2026 (16 days ago)

Application Deadline: 26 November 2026

Vacancies: 1 Vacancy

Job Summary

About Megaport

Were not your typical tech company and we dont want to be. Megaport is the global leader in Network as a Service (NaaS) and has transformed the way businesses connect to the cloud data centers and each other. Were publicly listed on the Australian Stock Exchange and partnered with the biggest names in tech like Amazon Microsoft Google Oracle IBM and more. Headquartered in Brisbane with a crew of over 600 people spread across Asia-Pacific Europe and the Americas our employees enjoy an environment that is collaborative supportive and (actually) fun.

Our Team Culture

Were a team of problem solvers pixel pushers code slingers and cloud fanatics. Culture is more than a poster on the wall here collaboration beats hierarchy curiosity fuels our growth and everyones voice matters. We take our work seriously but not ourselves. We work across time zones to execute on our global vision trust each other to get things done and never compromise our values for commercial gain. Most importantly we place our customers at the center of everything we do.

Were committed to increasing representation in the tech industry and welcome applicants from all backgrounds. Dont meet every requirement Thats okay. If youre excited about this role we encourage you to apply.

The Role

Reporting to the Head of Sales Asia you will serve as a primary point of contact for a designated portfolio of customers. This is a Sales role focused on post-sales engagement with particular emphasis on driving customer success within our direct customer accounts as well as enabling our partners and supporting partner-managed accounts enabling upsell and cross-sell opportunities supporting service performance managing renewals and enhancing the overall customer experience!

The CSM will be responsible for maintaining and expanding revenue by proactively engaging customers introducing new product developments commercial initiatives and showcasing the full value of the Megaport proposition. This is a quota-carrying role with defined revenue targets and performance is measured against attainment. Success will be evaluated based on your ability to grow and retain revenue within your customer base contributing to both individual and team objectives.

This position is part of the wider Integrated Accounts Team working closely with a Direct Sales Executive and Solutions Architect. The CSM will take a leading role in commercial engagement for existing customers within the HK portfoliofocused on growth retention and long-term customer satisfaction.

You will champion Megaports value proposition and help drive adoption across our ever-evolving portfolio of services continually strengthening the customers reliance on Megaport as a trusted infrastructure partner.

What Youll Be Doing

Collaborate with Direct Sales Executives and Solution Architects to manage grow and retain revenue across a defined customer portfolio.
Run regular proactive customer outreach programmes to drive adoption increase awareness of Megaports offerings and promote engagement within the broader partner ecosystem.
Proactively manage the renewal process aiming to transition customers from month-to-month to committed term agreements to maximise retention and lifetime value.
Act as a trusted advisor from onboarding through to renewal ensuring quick time-to-value and continuous engagement with new features products and strategic partners.
Represent the customer internallyowning commercial resolution of issues and identifying where Megaport can deliver greater value.
Nurture key accounts by identifying growth opportunities creating tailored engagement strategies based on vertical or customer-specific needs.
Track and analyse customer feedback and sentiment sharing trends and pipeline activity via Salesforce (SFDC) to support internal planning and forecasting.
Maintain deep product knowledge across Megaports solutions positioning them confidently against alternatives in the market and advising on their role within the customers broader technology stack.
Contribute to team goals and business priorities through regular alignment with your manager and broader regional stakeholders.
Support revenue growth campaigns by partnering with Sales and Marketing to execute focused strategies.
Continuously seek ways to improve customer experience and internal processes drawing on feedback and commercial insights.
Collaborate with cross-functional teams (e.g. Finance Operations) to help resolve any service-impacting challenges.

What Were Looking For

3 years of experience in Customer Success Account Management or equivalent roles within the enterprise software internet or telecommunications sectors.
Strong commercial acumen and ability to influence revenue outcomes through a consultative value-driven sales approach.
Proven ability to thrive in fast-paced technical environments with shifting priorities.
Excellent verbal and written communication skills and the ability to collaborate effectively across global teams and customers.
Demonstrated strength in identifying customer pain points and proposing relevant solutions that drive tangible value.
Confident using CRM platforms such as Salesforce (SFDC) to maintain account records opportunity pipelines and reporting
Understanding of cloud and virtualised compute environments in the enterprise space is highly desirable.

What We Offer

Flexible working environments
Birthday Leave
Generous study and training allowance 5 days paid study leave
Creative fun and contemporary workspaces
Motivated team of industry experts and new talent
Celebrated success with Legend and Kudos Awards
Health and wellness program

#LI-DNI

If you have any questions please reach out to Megaports Talent Acquisition Team at emailprotected

NOTE: All Megaport business correspondence is conducted via our business email accounts (@). If you have any concerns please reach out to Megaports careers team emailprotected directly and we will verify the legitimacy of any communication. Megaport will not ask you to create an account via Microsoft teams and does not associate with any email accounts under @.

All applications will be treated in confidence.

Please see Part 2 of our Privacy Policy to see what information Megaport collects from job applicants why and how we store and use it. Note that youre entitled to know what personal data of yours Megaport holds to request updates rectification and in some circumstances restriction or deletion thereof if you object (you being entitled to withdraw your consent to our holding your information at any time). Please see Part 5 of our Privacy Policy for more details on this and how to contact Megaports data protection officer if you have any further privacy-related questions. Candidates who meet the selection criteria will be invited to attend an interview. Strictly no Recruitment Agencies.

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

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