Customer Service Senior Analyst, Customer Contact Centre
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Monthly Salary:
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Job Summary
Customer Service Senior Analyst Customer Contact Centre
Position Responsibilities:
Conduct outbound calls and follow-up activities with customer to support operational and compliance requirements.
Coordinate with internal and external parties to facilitate case resolution documentation collection and timely completion of customer requests.
Assist with customer servicing and operational support activities to ensure service quality and operational efficiency.
Provide support for ad hoc assignments special projects and other Customer Contact Centre (CCC) operational needs as required.
Job Requirements:
Degree / diploma holder
2 years call center experience required
Good communication skills in English and Chinese both written and spoken
Proficient knowledge of Microsoft Office
Preferably worked previously in a call centre/ service centre environment
Experience in Individual Financial Products or MPF group life and medical insurance financial and wealth management products preferred
Mature and pleasant personality
Self-motivated and able to work independently
Adherence to quality standards
When you join our team:
Well empower you to learn and grow the career you want.
Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team well support you in shaping the future you want to see.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer
At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .
Working Arrangement
Required Experience:
Senior IC
About Company
Manulife is a leading financial services group. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions.
