Customer Service Executive

Job Purpose:

Responds to inquiries expedites critical orders communicates dispositions researches and resolves problems and researches orders.

May provide quote preparation order tracking backlog processing invoicing returns discrepancy resolution customer credit problems and/or other such support to sales team members and/or external customers.

Identifies investigates and participates in opportunities to improve processes and procedures to include various key performance metrics. May also perform other duties as assigned.

Responsibilities:

• Acquiring basic knowledge of job content practices and procedures. Still learning skills necessary to fully perform job.
• Performs functions that are routine in nature with minimal complexity or variation.
• Work is performed under supervision and receives detailed instructions to perform tasks.
• Follows priorities provided to them for performing work.
• Interacts mostly with immediate peers within assigned work group.
• Limited interaction and information exchange with other work groups may be required to perform role.
• Based on nature of the role may field requests from others in the organization.
• Impact of decisions is typically contained within assigned work.

Knowledge Skills and Experience

• Prefer at least one year of experience or above
• Education/Certification: High School Diploma or equivalent
• Basic computer email phone and communication skills.
• Fluent in English and Mandarin
• Must be able to multi-task and work in a fast paced environment.
• Overtime may be required based on business need

At Tech Data a TD SYNNEX Company our values guide everything we do: Together We Own It We Dare to Go We Grow and Win and above all We Do the Right Thing. These principles shape how we work with each other our partners and our communities as we drive innovation and create lasting impact.

Whats In It For You

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial physical and mental well-being through seminars events and our global Life Empowerment Assistance Program.
• Diversity Equity & Inclusion: Its not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education meaningful peer-to-peer conversations and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal peer-led inclusive communities and activities including business resource groups local volunteering events and more environmental and social initiatives.

Dont meet every single requirement Apply anyway.

At Tech Data a TD SYNNEX Company were proud to be recognized as a great place to work and a leader in the promotion and practice of diversity equity and inclusion. If youre excited about working for our company and believe youre a good fit for this role we encourage you to apply. You may be exactly the person were looking for!

We are an equal opportunity employer and committed to building a diverse team that represents and empowers a variety of backgrounds perspectives and skills. All qualified applicants will receive consideration for employment based on merit without regard to race colour religion national origin gender gender identity or expression sexual orientation protected veteran status disability genetics age or any other characteristic protected by law. To support our diversity and inclusion efforts we may ask for voluntary gender disclosure information. This data will be used solely to improve our hiring practices and ensure fair treatment for all candidates.