Customer Engineering Director

The people at UiPath believe in the transformative power of automation to change how the world works. Were committed to creating category-leading enterprise software that unleashes that power.

To make that happen we need people who are curious self-propelled generous and genuine. People who love being part of a fast-moving fast-thinking growth company. And people who careabout each other about UiPath and about our larger purpose.

Could that be you

We are looking for an experienced Director of Customer Engineering to lead our customer-facing technical team in Greater China covering Mainland China Taiwan and Hong Kong. You will guide a team of consultants who operate across the full customer lifecycle - from first technical conversation to successful platform adoption. The team brings together strong technical advisory solution engineering platform guidance and adoption expertise to help customers evaluate implement and expand their use of UiPath.

You will be responsible for the performance prioritization coaching and execution quality of the team. Beyond leading the core Customer Engineering function you will play an active role in shaping regional services go-to-market strategy partnering with GTM and sales leadership on field plays solution positioning and pipeline acceleration. You will also carry accountability for the delivery quality of Professional Services engagements in the region ensuring customers move from contract to value with speed and confidence. Working across pre-sales delivery and post-sales motions you will help the region improve technical win rates adoption outcomes expansion potential and long-term customer value realization.

Lead coach and develop your team across Mainland China Taiwan and Hong Kong

Guide the teams execution across demos technical discovery POCs competitive positioning solution design advisory platform setup recommendations and post-sales technical guidance

Partner with GTM leadership to prioritize customer engagements technical pursuits and adoption opportunities

Ensure the team is focused on the highest-impact accounts opportunities and customer outcomes

Review and improve the quality of technical account strategies POCs adoption plans and customer advisory engagements

Coach team members on technical storytelling executive communication customer discovery competitive positioning and advisory conversations.

Support complex or strategic customer engagements where senior technical leadership is required

Build team capability through hiring onboarding enablement performance management and career development

Help the team connect technical recommendations with customer business outcomes adoption milestones and long-term platform maturity

Monitor regional customer patterns adoption blockers competitive insights and product feedback and share them with relevant internal teams

Promote consistent use of reusable playbooks demo assets POC approaches adoption frameworks and technical best practices

Represent the regional technical perspective in account planning business reviews and leadership discussions

Collaborate with GTM leadership on regional go-to-market strategy work with regional sales for identifying potential services opportunities understand customer requirements and help draft solutions; draft SOWs

Oversee scoped Professional Services delivery engagements for strategic accounts in the region ensuring on-time on-budget outcomes; act as the senior delivery point of contact for escalations milestone reviews and customer satisfaction during implementation phases

Define and maintain delivery standards project governance frameworks to ensure consistency and quality across Professional Services engagements in the region.

Experience leading customer-facing technical teams such as Sales Engineering Solution Consulting Technical Account Management Customer Engineering or Technical Consulting

Strong understanding of enterprise software automation AI SaaS/cloud platforms architecture integrations security and deployment considerations

Experience across both pre-sales and post-sales customer motions

Proven ability to build or evolve a technical field function including role definition engagement models KPIs and enablement

Commercial awareness with the ability to support pipeline progression technical win strategies adoption expansion and retention

Credibility with senior technical and business stakeholders including executives architects automation leaders and transformation owners

Ability to coach teams on demos POCs competitive positioning technical storytelling solution design and customer advisory conversations

Strong judgment in complex or ambiguous customer situations

Excellent communication executive presence and stakeholder management skills

Fluency in Mandarin and English written and spoken

Familiarity with GTM motions solution plays partner and pipeline generation strategies; ability to translate technical positioning into compelling go-to-market narratives for services

Experience overseeing or directly delivering Professional Services engagements including project governance resource coordination milestone tracking and customer stakeholder management through implementation and go-live.

Maybe you dont tick all the boxes abovebut still think youd be great for the job Go ahead apply anyway. Please. Because we know that experience comes in all shapes and sizesand passion cant be learned.

Many of our roles allow for flexibility in when and where work gets done. Depending on the needs of the business and the role the number of hybrid office-based and remote workers will vary from team to team. Applications are assessed on a rolling basis and there is no fixed deadline for this requisition. The application window may change depending on the volume of applications received or may close immediately if a qualified candidate is selected.

We value a range of diverse backgrounds experiences and ideas. We pride ourselves on our diversity and inclusive workplace that provides equal opportunities to all persons regardless of age race color religion sex sexual orientation gender identity and expression national origin disability neurodiversity military and/or veteran status or any other protected classes. Additionally UiPath provides reasonable accommodations for candidates on request and respects applicants privacy rights. To review these and other legal disclosures visit our .

Required Experience:

Director