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Claims Executive

Delken Group Limited

Job Location:

Hong Kong - Hong Kong

Monthly Salary: Not provided by the employer

Posted: 19 July 2026 (30+ days ago)

Application Deadline: 16 October 2026

Vacancies: 1 Vacancy

Job Summary

Our client is a Leading Life Insurance Company they invite bright and energetic candidate for the following vacancy:

Senior Claims Executive

Job Duties:

Assist the Assistant Manager in day-to-day claim operations including maintenance of service standard and ensuring quality of work defined by the Company.
Processing of minor claims including assessment follow up on insufficient / outstanding information claim payment requisition and correspondence issuing
Assess recommend actions and approve claims subject to authority assigned
Handle the system transactions in relation to claim processing.
Draft and check out-going correspondence.
Communicate with reinsurers lawyers other companies doctors and /or investigator in connection with claim processing
Handle enquiries (walk-in/telephone) from agents and customers in claims matters
Handle enquiries from other companies or organization regarding clients claim record
Assist in development maintenance & enhancement of workflow system and Claim administration system
including the user requirement write-up and user testing arranging implementation training and write up of procedural manual etc..
Assist for day-to-day administration of the claim administration system
Responsible for maintenance of administrative manuals and other information materials available on LA Portal opened to agency forces.
Assist in preparation and verification of reinsurance recovery records with Financial Services Department according to the risk share arrangement as specified in the reinsurance treaty with different reinsurers
Give feedback on claims process procedure and manual in order to improve efficiency and quality of claims operation.
Participate in ad hoc assigned projects.

Requirements:

University graduate in any disciplines

Professional qualification of FLMI or partial fulfillment of professional qualifications is preferred
Minimum 2 years working experience in life insurance company preferably in Operations /Business Analysis / Project Management function
Independent and with high degree of responsibility
Excellent probleem solving skills
Good communication interpersonal and analytical skills
Proficient in MS Word Excel and Chinese Word Processing
Good command of both spoken and written English and Chinese

Interested candidates please send your full resume (MS Word document) including employment history present and expected salary and contact telephone number to:Delken Group Limited Rm 1202 12/F Building 302-308 Hennessy Road Wanchai HK; email toor contact 2591-1988 or fax to 2591-1222.

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(All personal data submitted will be treated in strict confidential and used for recruitment purposes only.)

Required Experience:

Exec

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