AVP, Procedures & Process Management

As Singapores longest established bank we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How By taking the time to truly understand people. From there we provide support services solutions and career paths that meet their individual needs and desires.

Today were on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change our strategic ambition is consistently clear and bold which is to be Asias leading financial services partner for a sustainable future.

We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly supportive teams. Build lasting value in your community. Help people grow their assets business and investments. Take your learning as far as you can. Or simply enjoy a vibrant future-ready career.

Your Opportunity Starts Here.

How you succeed

To succeed in this role youll need to be proactive and flexible with a strong focus on delivering results. Youll work closely with our branch staff to identify and resolve operational issues and provide support and guidance to help them achieve their goals. Youll also need to be able to analyze data and make informed decisions to drive business growth.

What you will be doing:

• Develop revise and maintain procedure manuals for branch operations teams to align with regulatory requirements and internal policies.

• Identify risks proactively and ensure controls are well designed in the processes and procedures while identifying streamlining opportunities.

• Align with the Groups process flows and procedures (where applicable) and reference the best practices of the local market in the annual review of all procedure manuals to enhance effectiveness and efficiency.

• Collaborate with different stakeholders such as procedure & channel owners risk and operation teams to ensure procedures adhere to regulatory standards and mitigate risks.

• Support Product/Channel Owners to seek approval on updated procedures and conduct training to ensure staff understand and follow updated procedures.

• Help design & implement the policy/procedure management system to ensure updated procedures are kept and maintained as well as facilitate staff on retrieval.

• Maintain accurate records of procedural changes and ensure accessibility to support audit or relevant teams for information or clarification.

• Support Compliance/Audit/external regulators by providing necessary documentation and procedures as appropriate.

What we are looking for:

• Degree holder with 5 years of relevant experience

• Strong knowledge of retail banking operations compliance and risk management

• Ability to develop clear structured and comprehensive procedural documents

• Excellent on communication and problem-solving skills

• Good command on English and Chinese

#LI-SL1

Competitive base salary. A suite of holistic flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing growth and aspirations are every bit as cared for as the needs of our customers.