Assistant Manager, Pool Services

About Us

Find Your Shangri-La in Shangri-La.

Headquartered in Hong Kong SAR Shangri-La Group has grown from a single hotel business to a diverse and integrated global portfolio comprising quality real estate and investment properties wellness and lifestyle facilities.

Today the Group owns operates and manages 100 hotels under our family of five brands: Shangri-La Hotels & Resorts Shangri-La Signatures Kerry Hotels JEN by Shangri-La and Traders.

Luxury 5-Star Hotel in Hong Kong Island Shangri-La

About the Role

As an Assistant Manager Pool Services you will oversee the daily operations of the pool area ensuring exceptional guest experience seamless food & beverage service delivery and high standards of cleanliness in accordance with luxury hotel standards.

Key Responsibilities

• Supervise and oversee daily pool operations to ensure safety cleanliness and seamless guest service.
• Lead and manage poolside food and beverage services and cleaning operations to maintain the luxury service standards of the hotel.
• Ensure compliance with health safety and hygiene regulations.
• Handle guest enquiry feedback and resolve issues professionally to enhance guest satisfaction.
• Monitor inventory and maintain proper stock level of poolside supplies and F&B items to ensure the operation readiness and efficiency.
• Coordinate with internal departments to support efficient daily operations.
• Perform any other duties and special projects as assigned by the supervisors

About You

• Diploma or above in Hospitality Management Hotel Management or related disciplines.
• Minimum 35 years of relevant experience in hotels resorts clubs or food & beverage operations with supervisory experience preferred.
• Solid knowledge of pool operations hygiene and safety standards.
• Strong leadership interpersonal and problem-solving skills.
• Passionate about guest service with the ability to handle guest feedback professionally.
• Good command of spoken English and Chinese Mandarin is a plus.

Why Join Us

• A workplace that values your passion and supports self-realization and personal growth.
• Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.
• Competitive benefits recognition programs and colleague stay/travel perks that reward your contribution and dedication.
• Teams that promote inclusion and respect value diversity and foster a secure environment where everyone can thrive.

We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes.

We appreciate your interest in joining us. Please note that only successful candidates will be contacted.