Assistant Manager, Customer Operations Strategy, AI & Ops Finance

Prudentials purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured for our people customers and partners. We provide a platform for our people to do their best work and make an impact to the business and we support our peoples career ambitions. We pledge to make Prudential a place where you can Connect Grow and Succeed.

Job Responsibilities:

• ExCo & Board reporting Own the full cycle of ExCo Board and senior-management reporting: performance packs financial updates KPIs and decision papers concise evidence-based and defensible.
• Budgeting & project financing Run end-to-end budgeting forecasting and cost management for the function including business cases project financing and investment tracking for transformation and AI initiatives.
• Partnership & commercial deals Support follow up and negotiate partnership / vendor deals commercials terms and value cases alongside the Director and function leads.
• Stakeholder management Be the finance-and-reporting partner to the CCOHO Office and cross-functional teams (Operations Health Claims Finance Distribution); keep the operating rhythm on track.
• AI-enabled finance & reporting Use generative-AI and modern reporting tools to automate reporting sharpen analysis and produce polished visually compelling ExCo materials lifting both quality and speed.

Job Requirements:

• Qualified accountant CPA / ACCA / CA or equivalent with a strong finance / FP&A / business-partnering background.
• 5 years in finance business planning or performance management; insurance or financial services strongly preferred.
• Proven track record supporting ExCo / Board-level financial reporting and decision materials.
• Strong budgeting forecasting business-case and project-financing capability.
• Commercially minded with solid stakeholder-management and some deal / negotiation exposure.
• Keen on AI actively uses (or eager to learn) generative-AI data-viz and presentation tools to work faster and communicate better. This is primarily a finance role not a creative one but you should be willing to build the creation skills to make numbers land with executives.
• Excellent command of English ability to speak Chinese will be advantageous.

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex race age ethnic origin educational social and cultural background marital status pregnancy and maternity religion or belief disability or part-time / fixed-term work or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.