Assistant Guest Relations Manager (UBS Tower)
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Job Summary
Job Summary
- Performance management to assist in recruiting training and onboarding new guest services staff. Conduct regular performance evaluations and provide constructive feedback to team members.
- Standard maintenance to ensure all team members adhere to established service standards (e.g. greeting protocols phone etiquette dress code).
- To handle escalated complaints or service failures from tenants and VIP guests.
- Work with event team to monitor and order supplies for the front desk and meeting rooms.
- Assist in planning and executing tenant appreciation events holiday parties or building-wide meetings. Coordinate logistics with vendors and the events team.
Job Requirements
- Degree in Hospitality Management or related disciplines
- Minimum 3 years of relevant experience preferrably in similar capacity in Front Office Department
- Excellent leadership communications and interpersonal skills
- Passionate and service oriented
- Excellent command of written and spoken Chinese andEnglish
At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.
Required Experience:
Manager
About Company
At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savou ... View more
