Assistant Claims Manager

• To monitor claims quality and ensure our committed service standards are met;
• To handle matters ranging from administrative support claims adjudication liaison with different stakeholders and complaint management with service recovery which are in line with the operations objectives;
• To ensure satisfactory customer journey from claims perspective;
• To support new project initiatives and provide professional views as a claims subject matter expertise;
• To execute claims practices to ensure claims decision consistency and accuracy and to act according to the terms and conditions set in policy contract;
• To work closely with customer service team to solicit customers feedback for better customer satisfaction management and to improve our end-to-end claims process;
• To conduct training to internal staff and develop user / procedural manual; and
• To handle ad hoc assignments from management

• Bachelor degree holder with professional insurance qualification (e.g. FLMI ICS ACS) is an advantage;
• A minimum of 5 years relevant experience in life insurance industry including 2 years at supervisory level solid working experience in claims and life insurance operations is preferable;
• Familiar with policies guidelines and regulatory requirements;
• Strong analytical problem-solving coordination and communication skills;
• Attentive to details with positive attitude; and
• Able to deliver outstanding results under challenging environment.

Interested candidates please send your full resume (MS Word document) including employment history present and expected salary and contact telephone number to: