Account Manager, Enterprise

Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software we empower over 250000 businesses worldwide including Brex Navan Qantas SHEIN and many more with fully integrated solutions to manage everything from business accounts payments spend management and treasury to embedded finance at a global scale.

Proudly founded in Melbourne we have a team of over 2300 of the brightest and most innovative people in tech across 27 offices around the globe. Valued at US$11 billion and backed by world-leading investors including T. Rowe Price Visa Mastercard Robinhood Ventures Sequoia Salesforce Ventures DST Global and Lone Pine Capital Airwallex is leading the charge in building the global payments and financial platform of the future. If youre ready to do the most ambitious work of your career join us.

We hire successful builders with founder-like energy who want real impact accelerated learning and true ownership. You bring strong role-related expertise and sharp thinking and youre motivated by our mission and operating principles. You move fast with good judgment dig deep with curiosity and make decisions from first principles balancing speed and rigor.

Youre humble and collaborative; turn zerotoone ideas into real products and you get stuff done end-to-end. You use AI to work smarter and solve problems faster. Here youll tackle complex highvisibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you lets build whats next.

The Enterprise team at Airwallex partners with some of the most ambitious and complex businesses in the market. We work closely with customers to understand their commercial goals operational workflows and growth ambitions then help them unlock more value from the Airwallex platform.

This role will sit within our Hong Kong Enterprise team with a strong focus on Payment Acceptance and Point of Sale use cases. You will work with customers across onboarding adoption growth and ongoing account development while partnering cross-functionally with Sales Product Operations Strategy and other internal teams to deliver strong customer outcomes.

We are looking for an Account Manager to support and grow a portfolio of Enterprise customers in Hong Kong.

This is a post-sales commercial role for someone who enjoys building strong relationships driving product adoption and identifying growth opportunities within existing accounts. You will help customers maximise the value they get from Airwallex especially across Payment Acceptance and POS-related use cases while acting as a trusted partner through ongoing business needs operational challenges and expansion opportunities.

This role is well suited to someone with 5 years of experience in account management customer success partnerships or a related client-facing commercial role within fintech payments SaaS or technology.

• Manage and grow a portfolio of Enterprise customers in Hong Kong building strong long-term relationships with key stakeholders

• Drive adoption and ongoing usage of Airwallex products with particular focus on Payment Acceptance and POS solutions

• Understand each customers business model payment flows operational setup and growth priorities to identify opportunities for deeper product utilisation

• Partner with customers through onboarding implementation go-live and post-launch optimisation

• Identify upsell cross-sell and expansion opportunities across the Airwallex product suite

• Monitor account health usage trends and commercial performance to proactively address risks and unlock growth

• Act as the voice of the customer internally sharing structured feedback with Product Operations and other teams to improve customer experience

• Coordinate cross-functional support for customer issues escalations and strategic initiatives

• Build trusted relationships with both business and operational stakeholders across customer organisations

• Maintain strong account discipline through portfolio reviews pipeline tracking forecasting and regular business reporting

• Strong adoption and sustained usage of Payment Acceptance and POS solutions across your customer portfolio

• High levels of customer engagement satisfaction and retention within assigned Enterprise accounts

• Consistent identification and conversion of expansion opportunities

• Clear account plans healthy portfolio management and strong commercial visibility across your book of business

• Effective cross-functional collaboration that helps resolve customer issues and improves overall customer outcomes

• Credibility with customers as a trusted commercial partner who understands their business and helps them grow

• 5 years of experience in account management customer success business development partnerships or another customer-facing commercial role

• Experience working with B2B customers in fintech payments SaaS e-commerce or a high-growth technology environment

• Good understanding of payment products acquiring payment acceptance POS or adjacent commerce solutions is highly preferred

• Strong relationship management skills and confidence working with multiple stakeholders across customer organisations

• Commercial acumen and the ability to balance customer value retention and growth outcomes

• Strong problem-solving ability with a practical and proactive approach to customer needs and issue resolution

• Ability to manage multiple accounts priorities and internal stakeholders in a fast-paced environment

• Strong verbal and written communication skills in English and Chinese (Cantonese & Mandarin)

• High ownership attention to detail and willingness to learn

• Experience using Salesforce or similar CRM tools is a plus

This is an opportunity to join a high-growth global fintech and play an important role in scaling our Enterprise business in Hong Kong.

You will work with sophisticated customers meaningful products and cross-functional teams across the business while building deep expertise in payment acceptance and commerce use cases. If you enjoy solving customer problems growing strategic accounts and helping businesses get more value from technology wed love to hear from you.

#HongKong

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Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition regardless of any other provision to the contrary.

Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit qualifications competence and talent. We dont regard color religion race national origin sexual orientation ancestry citizenship sex marital or family status disability gender or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation please let us know.

Required Experience:

IC