Customer Success Acc....
Customer Success Account Mgmt - Application Development
Posted on :
25-06-2022
Employer Active
1 Vacancy
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Job Description
Req ID : 1167666
- Fulfill Support contract obligations by driving quality planning and delivery of Support services to realize customer business outcomes and overall experience with Microsoft solutions
- Partner with your customer and Account Team to prioritize and plan customer engagements and programs across cloud and on-premises workloads
- Define outcomes to improve the health, performance, and business capabilities of the prioritized workloads to drive customer value realization
- Develop deep relationships with key customer Software Engineering and IT decision makers, who drive long-term cloud adoption within their company to enable them to be cloud advocates. Be the voice of the customer
- Apply technical knowledge, best practices and customer insights to remove blockers and orchestrate key resources to proactively support customer’s application modernization roadmap, infusion of key infrastructure, application development and DevOps technologies and to support application portfolio reliability, scalability, maintainability, performance and other quality attributes
- Orchestration, customer sponsor management, and stakeholder communication of prioritized engagements and programs
- Track, escalate, and plan for the remediation of technical blockers and provide engineering feedback to further our product and solutions as appropriate
- Maintain architect level technical skills and knowledge of market trends and competitive insights; Be an Azure based solutions evangelist with customers, partners and external communities
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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