Service Standards Jobs in Giza

Position: Sales Supervisor Organization: OSL for Entertainment Projects OSL under Orascom Investment Holdings umbrella is leading the transformation of the iconic Pyramids Sound & Light Show. Through advanced sound light and projection technologies OSL is reimagining the storytelling of ancient Egyp...

-Developing ideas for creative marketing campaigns and Marketing plans.-Propose a yearly marketing plan with an estimated budget.-Accurate follow-up and implementation of the approved marketing plan.-Plan Web SEO/SEM email social media and display advertising campaigns.-Determine the main specificat...

Identify and recommend suitable materials and production methods for marketing items.Develop creative ideas for giveaways promotional materials and branded merchandise.Obtain quotations compare prices and negotiate with suppliers to achieve the best value.Source evaluate and maintain relationships w...

Position: Guest Services Team Leader Organization: Orascom Pyramids Entertainment Job Description: The Guest Services Team Leader oversees the VIP Lounge a team consisting of Guest Relations Agents Reception Agents & Reservation Agents. The roles main aim is to ensure a seamless high-quality guest e...

I. Offline Strategy and Execution LeadershipPlan and execute comprehensive annual and quarterly offline marketing plans including events BTL activations physical advertising and promotional materials that directly support the sales targets of all six business units.Manage allocate and control the ma...

Creating and design concept for all marketing tools using all graphic program required Implementing guide lines for each brand Submitting the designs in the date due Creating new marketing ideas for different promotion Creating new marketing promotion for giveaways Having in mind the final product...

I. Offline Strategy and Execution LeadershipPlan and execute comprehensive annual and quarterly offline marketing plans including events BTL activations physical advertising and promotional materials that directly support the sales targets of all six business units.Manage allocate and control the ma...

Develop and implement customer service policies and procedures. Lead and manage a team of customer service representatives.Handle complex customer inquiries and complaints professionally.Monitor customer interactions and ensure high service standards.Conduct surveys and analyze feedback to improve c...

Responsibilities:Team Leadership & Supervision Supervise coach and support the Customer Success team in managing active customers. Conduct regular one-on-one meetings performance reviews and coaching sessions. Ensure consistent execution of engagement plans renewals processes and service standards. ...

Executive & Personal Support (Approx. 80%): Manage and coordinate the complex dynamic schedule of Executive Management across multiple businesses and personal obligations. Handle daily logistics including meeting confirmations reminders travel bookings and accommodation. Prepare presentation decks s...

Bid Preparation & Tender Management:Prepare and manage government tenders in accordance with legal and technical requirements.Compile all necessary documentation and coordinate the submission process within deadlines.Ensure alignment with client requirements and internal policies throughout the bidd...