Operations Supervisor
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Job Summary
Innovative Operations Supervisor Needed!
The Operations Supervisor at the Coverdale Resource Centre will be responsible for managing the day-to-day activities of your Patient Service Coordinator team ensuring operational efficiency high-quality patient care and compliance with service standards. The Operations Supervisor acts as a bridge between the leadership team and frontline staff fostering a positive and collaborative culture. This position requires close collaboration with other Operations Supervisors overseeing similar teams to
ensure consistency in leadership processes and service delivery.
What we offer (and why youll love it here!):
- Epic Work-Life Balance: Our shifts are limited to days and evenings and closed on holidays
- Growth Opportunities: Were committed to your professional development. With access to training and continuous learning youll stay at the forefront of the healthcare sector and enhance your analytical skills.
- Vibrant Culture: Our collaborative culture thrives on teamwork where employee feedback drives us to be better every day. From local activities to national initiatives we engage our employees in creating meaningful change in the healthcare field.
- Our People Say It Best: â & Where: Full-Time Permanent & Remote across Canada
Closing Date: June 11 2026
Why Coverdale Resource Center
Join BioScripts Coverdale Resource Center team and be part of a healthcare revolution focused on delivering exceptional patient care through data-driven excellence. Our team collaborates to ensure quality transparency and continuous improvement in our patient care practices. We believe in helping you grow professionally while contributing to a positive and efficient work environment.
How you will make an impact
- Lead coach and mentor the Patient Service Coordinator team fostering a culture of performance and collaboration
- Conduct coaching sessions team meetings and performance evaluations; identify training needs and support development plans
- Manage daily operations ensuring adherence to workflows policies and service standards
- Monitor team and individual KPIs (e.g. call metrics service levels patient satisfaction) and drive performance improvements
- Oversee workforce planning including scheduling and resource allocation
- Act as an escalation point for complex issues and ensure timely effective resolution
- Support change management initiatives including new processes and technologies
- Collaborate with supervisors and cross-functional teams to ensure consistency share best practices and improve workflows
- Maintain quality compliance and patient safety standards including reporting requirements and audit support
- Communicate effectively with leadership and stakeholders providing performance insights and recommendations
What youll bring to our team
- Post-secondary education in Business Administration Healthcare Management or a related field (or equivalent experience)
- 3 years of experience in healthcare customer service or a healthcare call center environment including 12 years in a supervisory/leadership role
- Healthcare industry knowledge with experience in Patient Support Programs (PSP)
- Strong leadership people management and team development skills
- Excellent communication collaboration and organizational skills with strong attention to detail
- Proficiency in Microsoft Office 365; experience with Salesforce CRM or workforce management tools is an asset
- Patient-focused mindset with a commitment to delivering high-quality service
- Bilingual in English and French (required)
Compensation: At BioScript your base pay is one part of your total compensation package and is determined within a range. Our pay ranges are based on the local cost of labor benchmarks for each specific role level and geographic location.
Were proud to be an equal opportunity employer.âAs a people-centric organization were committed to fostering aâwelcomingâculture free of discrimination andâtoâproviding aâhealthy andâsafeâwork environmentâwhereâall team membersâcanâthrive as individuals.âThrough our commitment to diversity inclusion belonging and equity we strive to provide an accessible workplace where individuals feel valued respected and supported every day.
We are committed to creating an inclusive and accessible work environment across accordance with applicable provincial legislation including Quebecs Charter of the French Language this job posting is provided in both French and English when required. For positions based in Quebec French language proficiency is required to perform day-to-day duties. Bilingualism (French and English) is required for this position to effectively communicate with internal and external stakeholders.
We encourage and accept all applications however only candidates selected for interviews will be contacted. Accommodations can be made available on request for candidates taking part in all aspects of the selection process. For inquiries please email the talent acquisition team at
Ready to make your mark Coverdale Clinics - Where Patient care is in our DNA.
Take a look firsthand at what we do here! - Experience:
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