GenAI Contact Center Solutions Engineer (Python, AWS)
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Job Summary
Key Requirements:
8 Yrs of overall experience
Strong / Advanced level Development skills in Python
Hands-on experience in AWS Services (e.g. Lambda S3 Sagemaker Bedrock Amazon Connect etc.)
AI GenAI Agentic AI exposure / experience on AWS
Essential Skills:
Bachelors degree in computer science or a relevant field.
10 years of experience building large-scale multi-tier distributed software systems.
Hands on experience in cloud technologies particularly AWS services.
Hands-on expertise with Python Lambda functions APIs LLM Models Java.
Experience with DevOps culture tools and best practices (e.g. - Bitbucket Ansible Jenkins CDD).
Strong communication skills able to articulate complex technical concepts to both technical and non-technical stakeholders.
Ability to work and collaborate with cross-functional teams across multiple locations.
Strong problem-solving abilities and analytical skills with a keen eye for detail and the ability to assess alternatives risks and benefits.
Demonstrates agility in learning and implementing cutting-edge technologies across diverse tech stacks.
Role Description:
Contact Centre Innovation & GenAI
This role offers an exciting opportunity to shape the future of Customers contact center technology and drive innovation on a global scale.
The successful candidate will play a pivotal role in transforming our engineering practices and delivering cutting-edge solutions that enhance our clients experience and operational efficiency.
We are looking for an experienced and high-performing Full-Stack Software Engineer with at least 10 years of software development experience.
This role will be instrumental in driving innovation implementing cloud capabilities and building GenAI solutions across our contact centers in Canada Asia and the US.
The ideal candidate has a passion for cutting-edge technologies and a proven track record of building large-scale complex software systems.
Role and Responsibilities
Participate in the design development and rollout of foundational cloud capabilities.
Collaborate with cross-functional teams to implement key software delivery cloud GenAI and DevOps processes.
Create and maintain technical design artifacts that describe application functionality solution designs data models interfaces and integrations.
Contribute and/or adopt global software engineering re-usable best practice processes.
Additional Comments: Eligibility for Reliability Status Clearance is nice to have.
Required Skills:
Key Requirements: 8 Yrs of overall experience Strong / Advanced level Development skills in Python Hands-on experience in AWS Services (e.g. Lambda S3 Sagemaker Bedrock Amazon Connect etc.) AI GenAI Agentic AI exposure / experience on AWS Essential Skills: Bachelors degree in computer science or a relevant field. 10 years of experience building large-scale multi-tier distributed software systems. Hands on experience in cloud technologies particularly AWS services. Hands-on expertise with Python Lambda functions APIs LLM Models Java. Experience with DevOps culture tools and best practices (e.g. - Bitbucket Ansible Jenkins CDD). Strong communication skills able to articulate complex technical concepts to both technical and non-technical stakeholders. Ability to work and collaborate with cross-functional teams across multiple locations. Strong problem-solving abilities and analytical skills with a keen eye for detail and the ability to assess alternatives risks and benefits. Demonstrates agility in learning and implementing cutting-edge technologies across diverse tech stacks. Role Description: Contact Centre Innovation & GenAI This role offers an exciting opportunity to shape the future of Customers contact center technology and drive innovation on a global scale. The successful candidate will play a pivotal role in transforming our engineering practices and delivering cutting-edge solutions that enhance our clients experience and operational efficiency. We are looking for an experienced and high-performing Full-Stack Software Engineer with at least 10 years of software development experience. This role will be instrumental in driving innovation implementing cloud capabilities and building GenAI solutions across our contact centers in Canada Asia and the US. The ideal candidate has a passion for cutting-edge technologies and a proven track record of building large-scale complex software systems. Role and Responsibilities Participate in the design development and rollout of foundational cloud capabilities. Collaborate with cross-functional teams to implement key software delivery cloud GenAI and DevOps processes. Create and maintain technical design artifacts that describe application functionality solution designs data models interfaces and integrations. Contribute and/or adopt global software engineering re-usable best practice processes. Additional Comments: Eligibility for Reliability Status Clearance is nice to have.
Required Education:
Bachelors Degree
