IT Operations Engineer

The On-Site IT Operations Engineer is responsible for providing technical support and assistance to the end-users community in both IT (Information Technology) and limited OT (Operational Technology) environment. This role requires a strong understanding of IT and a basic knowledge of OT systems hardware and software used in a manufacturing environment. The Technical Services Engineer ensures the smooth operation of IT and OT infrastructure resolves technical issues provides user training and collaborates with internal and external stakeholders to support the integration and optimization of IT/OT systems for multiple Sites across Cornerstone Building Brands.

Responsibilities:

• Provide Level II technical support to end-users for both IT and OT systems including diagnosing and resolving hardware software and network-related issues.
• Conduct user training sessions on IT and OT systems applications and tools used in the manufacturing environment.
• Administer and maintain IT and OT systems including user account management access control security configurations and software updates.
• Collaborate with internal stakeholders and vendors to identify IT and OT hardware and software requirements specific to the manufacturing environment.
• Participate in evaluating and recommending appropriate IT/OT solutions.
• Maintain accurate documentation of IT and OT assets configurations procedures and troubleshooting guides.
• Log and track user-reported incidents and service requests using a ticketing system ensuring timely resolution within agreed SLAs.
• Assist in the setup configuration and maintenance of IT and OT infrastructure including networks servers OT Edge connectivity (Programmable Logic Controllers) SCADA (Supervisory Control and Data Acquisition) systems and other OT devices.
• Collaborate with the IT and OT security teams to implement and maintain security measures within the manufacturing environment. Other IT teams to resolve issues.
• Stay informed about industry trends emerging technologies and best practices related to IT/OT support in a manufacturing context.
• Propose and support improvement implementation to enhance IT/OT processes increase efficiency and optimize system performance.
• Manage relationships with external IT/OT vendors suppliers and contractors for support and maintenance services.
• Adhere to company policies procedures and compliance requirements related to both IT and OT environments.

This is a fully on-site position based out of the Ply Gem Calgary location:
7140 40 Street SE Calgary AB T2C 2B6.

Qualifications :

• Degree in Information Technology Computer Science Engineering or 2 years of experience in providing IT support.
• Experience in OT support within a manufacturing environment is preferred.
• Strong knowledge of IT and OT systems hardware software and networking concepts.
• Ability to work in a fast-paced environment with a focus on user experience and minimizing downtime.
• Proficiency in troubleshooting and resolving technical issues in IT and OT environments.
• Excellent communication and interpersonal skills with the ability to train and educate end users.
• Experience with system administration tasks such as user management software updates and edge device administration.
• Strong understanding of network infrastructure maintenance and cybersecurity principles.
• Familiarity with IT/OT integration and data exchange protocols (e.g. OPC MQTT RESTful APIs) industrial automation and control systems is preferred.
• Knowledge of computer hardware including legacy PC hardware and operating systems is a plus.
• Proficiency in Microsoft 365 tools (e.g. Outlook OneDrive Excel PowerPoint SharePoint).
• Ability to work independently and manage multiple tasks in a fast-paced environment.
• Strong problem-solving analytical and documentation skills.
• Must have a valid drivers license and be willing to travel up to 25%.
• Must be willing to work Overtime as needed.

Additional Information :

Ply Gem Canada is committed to an inclusive equitable and accessible workplace. We encourage applications from all qualified candidates including those with disabilities. We will accommodate applicants needs upon request throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. Information received relating to accommodation will be addressed confidentially.

Remote Work :

No

Employment Type :

Full-time