Business Solutions Senior Analyst

At Johnson & Johnsonwe believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented treated and curedwhere treatments are smarter and less invasive andsolutions are our expertise in Innovative Medicine and MedTech we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow and profoundly impact health for more at .

As guided by Our Credo Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson we respect the diversity and dignity of our employees and recognize their merit.

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About Innovative Medicine

Our expertise in Innovative Medicine is informed and inspired by patients whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow.

Join us in developing treatments finding cures and pioneering the path from lab to life while championing patients every step of the way!

Learn more at are searching for the best talent for a Business Solutions Sr Analyst to join our Team! This is an onsite/hybrid role.

This hybrid position will be located in New Jersey Kentucky (USA). Alternate hybrid locations may be considered in Toronto (CAN).

Please note that this role is available across multiple countries and may be posted under different requisition numbers to align with local requirements.

While you are welcome to apply to any or all of the postings we recommend focusing on the specific country(s) that align with your preferred location(s):

New Jersey & Kentucky USA - Requisition Number: R-082417

Canada - Requisition Number: R-084987

Job Description

The Business Solutions Senior Analyst is an individual contributor role within the JOM Customer Service & Channel Operations organization and collaborates with the Senior Manager of Business Solutions. This role supports the Sales Order Management process and the governance of business capabilities across integrated platforms. Working closely with the Senior Manager Digital Customer Solutions Leads business collaborators Technical Product Owners and multi-functional workstreams this role translates customer service and order management needs into actionable requirements analytics process insights enhancement opportunities and automation use cases. This role helps ensure regional business operations system capabilities data quality reporting needs and ensure priorities are aligned across the organization and deliver measurable customer operational compliance and adoption benefits.

Key responsibilities

• Serve as a supporting team members in the execution of Sales Order Management process governance capability roadmap priorities enhancements change requests and transformation initiatives.

• Partner with Customer Service Supply Chain Global Deliver JJT Technical Services Distribution and regional business collaborators to document business needs process requirements data needs and system impacts across ancillary systems.

• Translate business requirements into acceptance criteria process documentation reporting requirements enhancement requests and automation opportunities.

• Analyze transactional process master data and customer experience information to identify defects trends manual workarounds adoption gaps root causes and improvement opportunities.

• Map current-state and future-state processes including data handoffs system touchpoints exception paths manual interventions compliance considerations and automation potential.

• Support Transcend project with testing validation activities and post Go-live monitoring by preparing test data analyzing results identifying root causes tracking defects and recommending remediation actions.

• Support quality compliance system validation change control and controlled documentation processes to help ensure changes to related systems remain compliant and fit for use.

Qualifications

Education:

• Minimum of a Bachelors degree is required.

Skills & Experience:

• 4 years of relevant experience in Customer Service Order Management Supply Chain business solutions business analytics process improvement or digital transformation.

• Experience supporting ERP SAP Salesforce EDI customer portals case management customer master data data warehouse or related integrated digital platforms is required.

• Experience documenting business requirements process flows acceptance criteria reporting needs enhancement requests user stories or automation opportunities is required.

• Strong customer focus and connect process data system functionality compliance expectations and customer impact is required.

• Project coordination partner engagement and multi-functional collaboration and influence without direct authority.

• Experience supporting business simulation testing user acceptance testing regression testing defect management or post-Go-live stabilization is preferred.

• Solid grasp of Order-to-Cash Customer Service distribution or related commercial operations processes is preferred.

• Process orientation root cause analysis continuous improvement mentality attention to detail and identify practical automation opportunities are required.

• Excellent written verbal and presentation skills are required including the ability to summarize complex information into clear recommendations for partners.

Preferred / Nice-to-have

• Experience with SAP S/4HANA transformation or large-scale ERP implementations

• Familiarity with J&J Customer Connect Salesforce EDI OpenText Sterling or customer portal platforms

• Knowledge of Order-to-Cash Sales Order Management Customer Service Distribution or pharmaceutical supply chain processes

• Experience with Power BI Excel advanced analytics dashboards scorecards or data visualization tools

• Experience supporting UAT regression testing validation defect tracking or hypercare

• Understanding of master data customer data product data or transactional data quality

• Ability to translate between business and technical teams and communicate system impacts clearly

Essential skills:

• Analytical Skills - Familiarity with data analysis tools and ability to analyze data metrics to assess the performance of digital platforms and identify to drove areas for improvement.

• Project Management - Proficient in project management methodologies and tools with experience being responsible for project timelines work and reporting.

• Ability to translate business needs into requirements user stories process documentation and enhancement requests

• Experience working with integrated business platforms

• Strong data analysis and reporting skills including dashboards metrics scorecards and insight summaries

• Ability to identify process gaps defects root causes manual workarounds and continuous improvement opportunities

• Strong multi-functional collaboration and partner engagement skills

• High attention to detail with a strong compliance documentation and quality mentality

• Ability to work independently as an individual contributor lead priorities and influence without direct authority

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