Sr Operations Manager, SSD Operations

We are looking for a results-driven Regional Manager to lead Sub Same Day (SSD) operations across multiple sites in the São Paulo Metro Area. This leader will own end-to-end operational performance from inbound transfers through dispatch to last mile ensuring we deliver on our ultra-fast promise (3-hour delivery) while maintaining the highest standards of safety quality and cost efficiency. The Regional Manager will be responsible for building a high-performing team driving continuous improvement and scaling operations to meet growing customer demand in one of Brazils most complex and dynamic logistics environments.

Key job responsibilities
- Safety & Compliance: Own the safety culture across all nodes in the São Paulo metro region ensuring zero-tolerance for safety violations and driving proactive risk mitigation programs
- People Leadership: Lead develop and coach a team of Site Leads/Area Managers across multiple nodes; drive talent development succession planning and a culture of ownership and accountability
- Network Performance: Monitor and optimize key operational metrics (OTR throughput per hour fill rates dispatch compliance DPMO) to ensure consistent performance across all sites
- Capacity & Planning: Partner with Planning and Network Design teams to forecast volume manage labor capacity and ensure operational readiness for peak events and network expansion
- Continuous Improvement: Identify and eliminate defects through root cause analysis; implement standardized mechanisms (Gemba walks audits daily/weekly business reviews) to raise the performance bar across all nodes
- Stakeholder Management: Collaborate cross-functionally with Transportation Last Mile PXT and Finance teams to resolve constraints align on priorities and deliver business outcomes
- Cost Management: Own P&L accountability for the region; drive labor efficiency reduce cost per package and identify opportunities for operational savings without compromising speed or quality
- Expansion Support: Support launches of new SSD nodes in the metro area ensuring operational readiness process standardization and seamless ramp-up


- Experience conducting sophisticated and creative analysis of complex data and translate the results into actionable deliverables messages and presentations
- Experience in communication and presentation skills both written and verbal in Portuguese & English
- Bachelors degree
- Experience in managing teams
- Experience in logistics

- Experience building managing and coaching a team in a high-growth environment
- MBA or Bachelors degree in supply chain management operations engineering analytics or related field
- Work flexible schedule including weekends nights and holidays
- Experience in last-mile delivery e-commerce fulfillment or same-day/sub-same-day logistics operations
- Knowledge of São Paulo metro logistics infrastructure traffic patterns and regulatory landscape

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.