Sr. Customer Solutions Manager, AGS Brazil FSI

As an AWS Customer Solutions Manager youll guide customers through their multi-year cloud transformation journey ensuring seamless collaboration across AWS teams to deliver measurable business outcomes. Youll serve as a trusted advisor orchestrating strategy and execution while solving complex cloud adoption challenges at scale.

Key job responsibilities
- Partner with customers to understand their cloud adoption goals and guide them through each phase of their transformation journey from initial planning through operational excellence.
- Coordinate across AWS teams to ensure aligned execution breaking down silos between sales support solutions architecture and professional services to deliver integrated customer solutions.
- Develop and manage customer engagement plans that translate strategic objectives into actionable milestones tracking progress and adjusting approaches based on business outcomes.
- Lead customer business reviews and executive briefings that communicate progress address challenges and identify opportunities for expanded AWS adoption and innovation.
- Identify and advocate for new AWS services and solutions that address customer needs bringing creative approaches and tools to solve complex technical and operational challenges.

A day in the life
In this role youll work directly with customers navigating their cloud adoption helping them understand the operational educational and governance aspects of their AWS journey. Youll coordinate across multiple AWS teamsincluding sales support solutions architecture and professional servicesto plan and support large-scale workload migrations. Your day might include translating strategic customer initiatives into executable plans leading business reviews and executive briefings or facilitating knowledge-sharing sessions that align technical solutions with business goals. Youll also identify opportunities to introduce new AWS services and tools that address emerging customer challenges working collaboratively with your peers to drive innovation and operational excellence.

About the team
Were a global team dedicated to helping customers succeed in their cloud transformation. Our vision is to make cloud adoption accessible efficient and impactful for organizations of all sizes. We work closely with customers across industries understanding their unique business challenges and helping them unlock the full potential of cloud technology. Youll collaborate with a diverse group of technical experts account leaders and customer teams who are committed to delivering exceptional outcomes. We value inclusive perspectives continuous learning and a culture where everyone contributes to our shared success. Our team embraces flexibility and supports a healthy balance between work and personal life recognizing that our best work happens when were energized and supported both professionally and personally.

Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Mental Health and Well-Being (MHW) Glamazon and Women at Amazon conferences inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.

- 5 years of leading large-scale technical or engineering programs with a proven record of thought leadership business case development realizing customer benefits and successful program completion experience
- 2 years of customer-facing work engaging with customer executives technologists or partners to solve business problems with advanced technologies experience
- Bachelors degree in engineering management or technology or Bachelors degree in business administration finance economics computer science data science engineering or other related field
- Experience working on multi-team cross-disciplinary projects

- PMP certification or SCRUM/Agile SAFe certification
- 6 years of working with Enterprise Application Modernization and Migration technologies including but not limited to Mainframe Serverless Containers or Cloud Operations experience
- Experience in English-language communication skills both written and verbal

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.