Client Account Manager II

About Pinterest:

Millions of people around the world come to our platform to find creative ideas dream about new possibilities and plan for memories that will last a lifetime. At Pinterest were on a mission to bring everyone the inspiration to create a life they love and that starts with the people behind the product.

Discover a career where you ignite innovation for millions transform passion into growth opportunities celebrate each others unique experiences and embrace theflexibility to do your best work. Creating a career you love Its Possible.

At Pinterest AI isnt just a feature its a powerful partner that augments our creativity and amplifies our impact and were looking for candidates who are excited to be a part of that. To get a complete picture of your experience and abilities well explore your foundational skills and how you collaborate with AI.

Through our interview process what matters most is that you can always explain your approach showing us not just what you know but how you think. You can read more about our AI interview philosophy and how we use AI in our recruiting process here.

Great brands help make Pinners inspirations a reality and were looking for a Sr. Client Account Manager to help lead the way. Youll help spread awareness and comprehension of Pinterest Business tools in new markets. Youll develop strong brand relationships and work closely to help them get the most out of Pinterest and meet their business goals. Youll collaborate on major initiatives including internally with your teammates and other areas while being the primary contact for our partners at the highest level.

What youll do:

• Build and nurture relationships with our Partners proactively reaching out to partners regarding campaign performance optimizations updates and opportunities.
• Ensure that our partners objectives and requirements are met by liaising between them and our internal teams ( Measurement & Insights Product Marketing Creative Strategy etc)
• Gain a deep understanding of our partners business goals and turn data into compelling stories and actionable insights to help them succeed
• Specifically own the how conversation with advertisers to advise on media strategies across targeting bidding models creative measurement etc.
• Become an expert at Pinterest campaign best practices enabling yourself to be the resource for performance related opportunities. Ensure that campaign setup is optimal. Interpret and communicate campaign results so that the customer sees impact. Evaluate if a digital media campaign is successful and how to troubleshoot. Understand how to drive results optimize campaigns and deliver performance updates to partners. Ensure the performance metrics that were agreed upon are being met and take action to course correct.
• Actively engaging in client meetings to understand their key objectives and challenges. Presenting and explaining complex solutions in a clear and concise manner to help partners achieve their objectives. Handle resistance complaints or objections from partners professionally and patiently. Cross sell and upsell opportunities that contribute to the teams ability to exceed revenue targets.
• Understand complex processes and products distilling them down into a digestible format for our partners Provide partners with guidance and expertise on product service best practices and features. Be highly knowledgeable about all relevant Pinterest ad product features and capable of clearly explaining their benefits to a customer. Maintain up-to-date education and fluency on evolving product roadmap and iterations. Efficiently interfaces with appropriate cross-functional teams to answer product-related questions or challenges when needed.
• Pitch new performance products and campaign best practices at scale
• Collaborate with clients to generate and optimize ad creatives using AI-driven insights ensuring creative assets resonate with target audiences and maximize impact.
• Stay ahead of emerging AI and digital marketing trends advocating for the adoption of new AI tools and practices to drive ongoing client success.

What were looking for:

• Minimum of 4 years of experience in digital advertising sales experience managing high value relationships driving strategic learning agendas and owning client communication.
• Track record of compelling data-backed storytelling and recommendations.
• Expert in managing forecasts and achieving goals.
• Strong communication skills in person on the phone and through email.
• A team player whos able to work in a fast-paced environment with technical and non-technical teams.
• Expertise in digital advertising and media sales including campaign optimization analytical problem solving and product/platform knowledge.
• Technical foundation with relevant experience in Search/Shopping/Display/Social advertising technologies.
• Bachelors degree in a relevant field such as economics marketing business or equivalent experience.

Relocation Statement:

• This position is not eligible for relocation assistance. Visit our PinFlex page to learn more about our working model.

In-Office Requirement Statement:

• We let the type of work you do guide the collaboration style. That means were not always working in an office but we continue to gather for key moments of collaboration and connection.
• This role will need to be in the office for in-person collaboration at least 2-5 times per week. Therefore needs to be in a commutable distance from the Sao Paulo office.

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