Asociate Customer Solutions Manager, LATAM Scale CSM

Amazon Web Services (AWS) is looking for a passionate and experienced Customer Solutions Manager (CSM) to join our LATAM team based in Brazil. As a CSM you will combine technical leadership with strategic business focus to drive customer value realization ensuring successful execution and delivery of customer commitments and outcomes for AWS customers.

You will leverage technical knowledge to guide complex implementations understanding architecture principles AWS services and domain-specific challenges. You will drive difficult customer engagements with measurable impact on specific business outcomes operating in complex environments with minimal guidance and building trusted relationships with key project-level stakeholders.

This is an opportunity to be a trusted advisor for some of the most innovative companies in Brazil and LATAM Countries helping them accelerate their cloud and AI transformation journey and realize the full value of their AWS investment. You will work with AWS technologies including Generative AI Data & Analytics and cloud-native architectures while leveraging emerging technologies to scale your impact.

About the team
The LATAM Scale CSM Team part of the AGS Tech Organization drives cloud migrations and adoption journeys across Latin America. We combine deep technical expertise with hands-on guidance helping customers navigate the technical execution of their projects using AWS best practices and governance frameworks. We create customized cloud adoption journeys for Enterprise and SMB customers.

Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Mental Health and Well-Being (MHW) Glamazon and Women at Amazon conferences inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.

- 2 years of leading large-scale technical or engineering programs with a proven record of thought leadership business case development realizing customer benefits and successful program completion experience
- 2 years of enterprise scale infrastructure or development-based cloud programs/projects in a related industry experience
- Experience implementing cloud services including migrations and modernization projects or equivalent
- Experience working cross-functionally across several teams both technical and non-technical

- AWS or other cloud certification
- Knowledge of the software development/engineering lifecycle from conception to delivery or IT lifecycle
- Experience in English-language communication skills both written and verbal
- Experience working in enterprise IT either as a vendor consultant or have prior experience working with or managing technical programs
- Experience with AI/ML technologies

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.