Services Support Officer

Full-time: Monday-Friday (9am 5pm)

Location: HQ Bundall QLD / Remote

About us

CPAP Direct is a retail and clinical leader in the sleep apnea industry across Australia. We have 20 retail stores and a large e-commerce business and are the go to destination for people to research be diagnosed and treated successfully for sleep related conditions.

We have an exciting opportunity for a charismatic energetic and positive individual to join our administrative team based in Bundall on the Gold Coast.

Come and be part of a dynamic friendly and patient-centric focused company delivering customer and patient satisfaction!

What you will be doing Full and comprehensive training is provided!

Whilst existing Diagnostics Services Support experience is an advantage it is not essential for the role. You will be looking after patient bookings referral management and provide administrative support for our diagnostic clinics we will teach you what you need to know about the sleep and CPAP therapy industry. Liaising with our clinic staff reporting doctors and sleep scientists you will use your strong interpersonal skills and excellent phone manner and be able to prioritise between competing tasks.

Youll feel right at home if a positive supportive environment is where youre able to do your best work. We believe its a crucial element to provide a five star service to our customers at every interaction via phone email and in person.

Here are a few things we think will make you ideal for this role:

• Experience in healthcare administration or professional customer service is highly regarded (but not necessary). Were looking for the attitude above all else. Be a positive and team focused individual!
• You have previous experience in a busy multi-tasking administration or customer service role
• Youll have a strong customer service focus with empathy compassion and a drive to deliver the best patient-centric outcomes
• Thrive under pressure and work well independently and as part of a team
• Have strong communication skills with the capacity to respond quickly to the needs of our customers and the team
• Excellent phone manner and email etiquette.
• Ability to prioritise well. This position involves balancing several competing tasks at any one time.
• Be a quick learner with initiative and tenacity
• Have high attention to detail. A meticulousness towards administrative processes is an absolute must.
• Proficiency with computer applications (Office 365 and proprietary software is routinely used).
• Enthusiasm positivity and the genuine work ethic to get things done
• Proven integrity professionalism and discretion youll be comfortable with sensitive information and will do the right thing even when no-ones watching

We genuinely value diversity of perspectives approaches and lived experiences. We also know that not everyones super confident when they apply for roles. So if youre feeling unsure about any of the above or just want to have a conversation email us at and well be in touch.

Some of the benefits of joining CPAP Direct

• Above award salary
• A genuine commitment to workplace culture and well-being
• Work with great smart people
• Access to some of the best business minds in the industry
• Work with a company that is on an exciting growth trajectory

Here are some reasons why we hope youll love working for us:

• Find a culture of kindness and respect. We really care about our work and our people. We dont just provide our patients with friendly and compassionate care you will feel it too.
• Do work that matters and feel valued for your contribution. We provide a patient-focused service. We see them when they walk in the door. The experience for them is personal and as such you will enjoy meaningful interactions.
• Enjoy varied work and grow as you go. Youll jump in and out of many different tasks and challenges and our whole team will support you to achieve whatever comes your way.

And here are some reasons why were afraid you might not:

• CPAP Directs really good at trust and integrity. Were not so good at micro-management. If you find it hard to work without pressure or ongoing direction were definitely not the best choice for you.
• We value change we are growing and we understand change is part of growth.

If you think we could be a good fit for each other wed love to hear from you! Please send us your resume via SEEK.

Really want to work with us

We do get a lot of applications but plenty of them are pretty generic. So if youre keen a personalised cover letter really will help you stand out. We will definitely read it! Not sure what to share How about the value thats most important to you and three reasons why you think wed be great together

About you

You will be an individual who identifies and aligns with our core values of:

• Passion
• Empowerment
• Openness
• Playfulness
• Leadership
• Excellence

Competitive Advantages

• You have previous experience in a busy multi-tasking retail or customer service role
• Thrive under pressure and work well independently and as part of a team
• Have strong communication skills with the capacity to respond quickly to the needs of our customers
• Tech savvy or demonstrated ability to learn quickly

Opportunities at CPAP Direct do not become available often!

If you are an administration officer looking for the next step in your career or looking for a great workplace we want to hear from both of you!