Manager – Operations and Organisational Support

About Queenslanders with Disability Network (QDN)

QDN has a rich history of 25 years as an organisation of by and for people with diverse work is centred around a thriving state-wide network of over 3000 people with disability and their supporters. Together we inform connect lead and influence change to deliver an inclusive Queensland community. Our members are at the heart of everything we do.

Our vision is that people with disability are active and valued citizens of Queensland.

Our mission is to empower people with disability to be fully included as citizens in the social and economic life of the community.

Our motto isNothing about us Without us.Meet our members and learn more about QDN by watchingourmembership campaign video.

QDN exists to:

promote and maintain active vibrant networksthat inform our work

let people know about the lives of people withdisability and how to best talk with us

influence governments and others to bring aboutfull and equal participation and citizenship and

grow an independently sustainable effective andaccountable organisation that reflects our values vision and mission.

PURPOSE OF THE ROLE

The Manager Operations and Organisational Support is a senioroperational leadership role responsible for strengthening QDNs organisationalcoordination systems capability workforce operations and operational supportservices.

The role provides oversight of key operational functions including administrationfront office coordination HR operational processes WHS coordination systemsownership and process improvement. It supports QDN to improve operationalconsistency reduce manual administration and strengthen operational supportfunctions to effectively meet current and future organisational needs.

KEY RELATIONSHIPS AND REPORTING STRUCTURES

The Manager Operations and Organisational Supportreports directly to the CEO and has line-management responsibilities with cleardelegations to make decisions within their area of responsibility.

This position works closely with the CEO General Manager Senior Leadership Team managers staff members and external collaboration across teams is critical to ensuring effective operationalcoordination and successful delivery of QDNs projects services andorganisational priorities.

POSITION SCOPE

The appointee has responsibility for the leadership coordination and continuous improvement of QDNsoperational support functions including administration front office servicesworkforce operations HR coordination WHS oversight facilities coordinationand operational systems.

The role supports continuous improvement ofoperational systems and processes including identification of opportunities tobetter utilise automation and digital tools where appropriate.

The appointee will work within the requirements ofrelevant legislation including the Queensland Human Rights Act Fair Worklegislation WHS legislation and QDNs Quality System demonstrating commitmentto continuous improvement and contributing to internal and external auditprocesses as required.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

The appointee will fulfil the accountabilities of this rolein accordance with human rights principles and QDNs ethics principles andvalues as reflected in the organisations Strategic Plan .

Key responsibilities include but are not limited to:

1. Operational Coordination and Organisational Support Provide leadership and oversight of QDNs operational support functions ensuring effective organisational coordination operational consistency and responsive support across the organisation.
2. Administration and Front Office Coordination Oversee administration and front office functions to ensure efficient operational support continuity of service positive member and stakeholder experience and effective day to day organisational coordination.
3. Workforce Operations HR and WHS CoordinationProvide operational oversight of workforce processes including recruitment coordination onboarding induction workforce administration employee lifecycle and IR processes and WHS systems to support workforce capability compliance and organisational sustainability.
4. Operational Systems Ownership and CoordinationCoordinate and support effective utilisation of key organisational systems including Employment Hero CRM and other operational platforms ensuring system integrity process consistency and improved reporting capability.
5. Operational Process Improvement Identify review and redesign operational processes to improve efficiency reduce duplication strengthen coordination and reduce reliance on manual and person-dependent processes.
6. Facilities and Logistics Coordination Oversee facilities office operations logistics and related operational requirements to support safe accessible and effective organisational operations.
7. Continuous Improvement and Operational CoordinationLead continuous improvement initiatives across operational systems and processes to strengthen coordination improve visibility and support consistent organisational practice.
8. Systems Innovation Automation and Productivity ImprovementIdentify opportunities to utilise automation digital tools and approaches to streamline repetitive operational tasks improve productivity and enable greater workforce focus on higher value member stakeholder and engagement activities.
9. Workforce Sustainability and Organisational ResilienceSupport workforce sustainability through improved cross-skilling succession planning knowledge sharing and stronger operational support structures across QDN.
10. Other DutiesUndertake other responsibilities consistent with the level and scope of the role as directed by the CEO.

ESSENTIAL KNOWLEDGE SKILLS AND ATTRIBUTES

The essential knowledge skillsand attributes of the appointee include:

Relevant tertiary qualifications in businessoperations management human resources organisational development or a relateddiscipline or demonstrated equivalent experience.

Demonstrated experience in operationalmanagement organisational support services or business operations withincomplex service community consulting or not-for-profit environments.

Demonstrated experience in Human Resourcesoperations workforce coordination and Workplace Health and Safety systems.

Demonstrated experience implementing andimproving operational systems workflows and organisational processes.

Strong analytical and problem-solving capabilitywith the ability to identify inefficiencies and implement practical solutions.

Demonstrated experience supporting operationalimprovement process redesign and continuous improvement initiatives.

Demonstrated ability to implement change in apractical and collaborative manner supporting staff through processes andsystems improvements.

Strong leadership capability with experiencesupporting and developing staff and building collaborative team cultures.

High level interpersonal communication andstakeholder engagement skills.

Strong digital literacy and openness toinnovation including automation and AI-enabled operational improvements.

Appreciation of the working philosophies valuesand operating realities of the not-for-profit and disability sectors.

ABOUT OUR WORKPLACE

Benefits of joining us include;

• Meaningful member-led work:Youllhave the opportunity to learn from and work alongside people with disability to work together towards creating a more inclusive our members and learn more about QDN by watchingourmembership campaign video.
• Competitiveremuneration:$63.13 $65.77 perhourplus 12% superannuation and 17.5% leave loading.
• Salary sacrifice:Optionto package up to $15900annually to increase your take-home pay.
• Supportive inclusive team:A friendly and inclusive workplace where diverse perspectives are valued
• Accessible office in central location:Our offices are close to public transport in Spring Hill

EQUALITY STATEMENT

QDN is an equal opportunity employer. We celebrate diversity and welcome applications from people of all backgroundsidentitiesand cultures. We deeply value lived experience and strongly encourage applications from people with disability and from people with family or community connections to disability.

QDN is committed to increasing employment of Aboriginal and Torres Strait Islander peoples and strongly encourages Aboriginal and Torres Strait Islander applicants to apply.

HOW TO APPLY

QDN recognises that people bring different experiencesstrengthsand access to an accessible recruitment process and you need adjustments at any stage please get in touch.

To apply pleasesubmit:

• Your resume
• A cover letter (maximum 2 pages) outlining your interest in QDN and this role and the skills approach and experience you will bring to the role.

Applications must include both a resume and a cover letter to be considered.

Application close at 5pm onFriday 17th July 2026.

For questions or to request adjustments call.