Lead Case Work

Maximum term until 12th March 2027Full time hours hybrid working arrangementsSydney NSW locationWork for the worlds largest humanitarian organisationAbout usAustralian Red Cross is part of the worlds largest humanitarian organisation. Our aim is to improve the lives of the most vulnerable people in Australia and across our Migration Support Program provides help and support to refugees people seeking asylum people in immigration detention and other people who are vulnerable as a result of the roleThe Lead is responsible for managing case workers to ensure effective and consistent operational delivery of the Support for Trafficked People Program. This role provides operational leadership supervision and advice to frontline staff and is the escalation point for complex operational issues client escalations and policy guidance. The Lead plays a critical role in strengthening the quality of practice across the program and is responsible for fostering practice consistency supporting critical reflection and continuous improvement in role supports S/T Operations by strengthening both operational service delivery and practice capabilityacross our nationwide model. Working closely with leadership teams frontline staff and you will bringSound discipline knowledge gained through experience in leading case work teams and providing effective supervision and clinical advice in high pressure environmentsSound skills in providing time critical trauma informed services to people from diverse cultural and language identities in support of their identified goalExperience supporting critical decision-making in high-risk scenariosConfidence in providing constructive strengths-based feedback and managing performance where concerns ability to negotiate and collaborate effectively acrossgovernment law enforcement and non-government stakeholders to influence outcomes forclients within complex systemsSound knowledge of legislative policy and practice requirements relevant to people who have experienced exploitation and relatedharmsAbility to represent the program with credibility in sensitive and diverse contextsRelevant Social Work degree with relevant experience or less formal qualifications with specialised skills in Social Work or Social and Community Services (qualifications obtained outside of Australia accepted if certified copy translated to English provided)A Working with Children Check is a mandatory requirement of this that act for you while you act for humanityFinancial wellbeing:In addition to your salary you can take advantage of salary packaging that could provide you with a great way to reduce the amount of tax you pay - and get more from your salary. You can salary package up to $15900 for living expenses (such as rent groceries utility bills); up to $2650 for holiday accommodation and meals when dining out; Novated car leases; superannuation and purchase additional annual & Wellbeing:You can tap into specialist advice for nutrition sleep resilience and mindfulness. And access guided meditation and other wellbeing Flexibility:You can access a paid Me day just for you and a wide range of other paid leave development:Access to ongoing learning training and development informationThis role is covered by the Social Community Home Care and Disability Services Award - Level 5. Competitive salary superannuation access to salary additional enquiries please contact Lina Garcia Daza on for a confidential close: Wednesday 24th June we appreciate all interest in our organisation we wont engage with or accept candidates from agencies or consulting firms on this you for considering a career at Red Cross. We also have great opportunities to volunteer. Click here to find out Ref# 13533