Knowledge Analyst

Knowledge Analyst
Business Lending Operations (BLO) Business & Wealth Sydney

Whats the role

Youll support Business Lending Operations with the creation and maintenance of business process documentation. Working within the Portfolio & Change team youll translate operational and regulatory change into structured and user-friendly content that frontline teams can easily understand and apply.

This role combines technical writing and knowledge management. Youll produce Standard Operating Procedures process maps and other knowledge articles while ensuring documentation is consistent accurate and up to date.

Youll also partner with stakeholders to assess impacts apply governance standards and improve how knowledge is captured and maintained across the business.

What do I need

• Experience in technical writing or structured business writing (e.g. Standard Operating Procedures knowledge articles process documentation)
• Ability to simplify complex information into clear practical content
• Strong attention to detail and focus on quality and consistency
• Experience working with stakeholders and translating business needs into documentation
• Strong problem-solving and analytical thinking

Nice to have:

• Experience in knowledge management or process improvement
• Exposure to change or transformation environments
• Familiarity with tools like SharePoint ServiceNow or similar

Our Promise to You

Were obsessed with becoming our customers #1 banking partner for life and were looking for people who are passionate about helping us achieve that return were committed to making Westpac the best place to work in the country. Here are just a few of the ways were already doing that:

• Special offers on banking products and discounts from top brands including generous employee-only mortgage rates!
• Flexible work arrangements to help you achieve a greater work/life balance and a variety of leave options including Culture Lifestyle and Wellbeing leave.
• Tailored learning and development opportunities to help your grow your career within the bank.
• Lots of opportunities to give back to the Community by getting involved in our many volunteering initiatives.

Create your future today

To get started simply click on the APPLY or APPLY NOW button
Were all about creating a supportive and inclusive community. We welcome everyone no matter your age gender background or abilities. We also provide additional support to welcome our veterans Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process you can find more information and contact details on ourFAQs and how to contact us page under the Diversity sustainability and flexibility section.

Were all about helping our people grow and succeed. Whether youre a current employee trainee or intern were committed to your career developmentCheck out our FAQs and internal support resources here.

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